Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Hall

Butner

Summary


Healthcare professional with solid foundation in patient support services, offering valuable experience in addressing patient needs and improving service efficiency. Known for fostering collaborative environment and achieving positive outcomes through adaptable approaches. Proven skills in patient communication, record management, and issue resolution.

Overview

6
6
years of professional experience

Work History

Patient Support Specialist

Emerge Ortho
08.2022 - 05.2023
  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Associate

Duke University
03.2021 - 06.2022
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.

Tru-D Technician

Crothall Healthcare Services
09.2018 - 02.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Housekeeping Cleaner

Amys Housekeeping LLC
07.2017 - 03.2019
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Education

GED -

Durham Technical Community College
Durham, NC
09-2017

Skills

  • Patient confidentiality
  • Follow-up coordination
  • Insurance verification
  • Medical terminology
  • Healthcare industry
  • Appointment scheduling
  • Teamwork and collaboration
  • Customer service
  • Time management

Timeline

Patient Support Specialist

Emerge Ortho
08.2022 - 05.2023

Patient Associate

Duke University
03.2021 - 06.2022

Tru-D Technician

Crothall Healthcare Services
09.2018 - 02.2021

Housekeeping Cleaner

Amys Housekeeping LLC
07.2017 - 03.2019

GED -

Durham Technical Community College

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Emily Hall