Emily Grant
Shelby
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Southco Industries Inc.
Shelby, NC
12.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Accounting material and labor for each completed job, thoroughly closing each job with appropriate posting
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Issued temporary 30 day tags as needed
- General Ledger entries inputted as required
- Posting and adjusting employees times into database
- Inventory adjustments
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Assisted coworkers and staff members with special tasks on daily basis.
Title Clerk
Shelby Tag Office
Shelby, NC
08.2020 - 10.2021
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits daily.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Updated operational records or licensing information using computer terminals.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Created documents with applicant information and verified data against database information.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Office Manger
Blanton Cars, Inc.
Shelby, NC
04.2015 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Wholesale Deals Deliverance with appropriate paperwork and thorough efficiency
- Monthly Account Reconciliations
- Inventory Adjustments
- Stocking in new inventory
- Supervising and maintaining other employees
- Correct recording and relaying of employees times for payroll weekly
- Answering multi-line phone systems and forwarding and relaying calls as necessary
Proccessing Assistant I
Rutherford County DSS
Rutherfordton, NC
01.2013 - 06.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Head Cashier/Hostess
Italian Gardens
Boiling Springs, NC / Kings Mountain, NC
06.2008 - 08.2011
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained stock to meet expected customer demand.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Science - Nursing
Cleveland Community College
Shelby, NC06-2016
High School Diploma -
Shelby High School
Shelby, NC06-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Administrative support
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Clerical support
- Critical thinking
- Database entry
- Excel spreadsheets
- Invoice processing
Timeline
Administrative Assistant
Southco Industries Inc.
12.2022 - 06.2024
Title Clerk
Shelby Tag Office
08.2020 - 10.2021
Office Manger
Blanton Cars, Inc.
04.2015 - 06.2019
Proccessing Assistant I
Rutherford County DSS
01.2013 - 06.2014
Head Cashier/Hostess
Italian Gardens
06.2008 - 08.2011
Associate of Science - Nursing
Cleveland Community College
High School Diploma -
Shelby High School