Emily Dwyer
Oak Island
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the position of an entry-level hygiene assistant. I believe that my skills attained throughout my 16 years of employment can be utilized to step into this position and grow.
Overview
17
17
years of professional experience
Work History
Manager
Tranquil Harbour
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional and organized environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Monitored and controlled incoming cash, as well as close out and shut down duties.
Bartender/Server
Frying Pan
05.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender/Server
Ale Emporium
03.2016 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
Hostess/Server
Charleston's Restaurant
01.2008 - 03.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Time management
- Problem-solving aptitude
- Schedule management
- Interpersonal relations
- Professional and courteous
- Scheduling and coordinating
- Organizational skills
- Work Planning and Prioritization
- Excellent communication
- Positive attitude
- Multitasking
- Teamwork and collaboration
Timeline
Manager
Tranquil Harbour
01.2022 - Current
Bartender/Server
Frying Pan
05.2021 - 01.2022
Bartender/Server
Ale Emporium
03.2016 - 04.2021
Hostess/Server
Charleston's Restaurant
01.2008 - 03.2016
Ivy Tech Community College of Indiana
Similar Profiles
Batul HendricksBatul Hendricks
Facilitator and Spiritual Healer at The Tranquil LoungeFacilitator and Spiritual Healer at The Tranquil Lounge
Mayra PerezMayra Perez
House Cleaner at Tranquil HomeHouse Cleaner at Tranquil Home
Lois LeamerLois Leamer
Owner at Tranquil Spaces CleaningOwner at Tranquil Spaces Cleaning