Emily Cowley
Tarboro,NC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Secretary
ECU Health
08.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
Nursing Assistant
ECU Health
11.2022 - Current
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Identified and reported unsafe situations to [Job title] to maintain adherence to safety protocols.
- Administered medications or treatments such as catheterizations, suppositories, enemas and douches as directed by nurse or physician.
Hostess/Sever
Ribeyes Steakhouse
11.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Checked and restocked server areas and organized and got change for front counter.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Kept track of event finances, initial deposits, due payments and final balances.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Science - Nursing
Edgecombe Community College
Tarboro, NCHigh School Diploma -
North East Carolina Prep School
Tarboro, NC05.2022
Skills
- Highly Dependable
- Time Management
- Fast Learner
- Excellent Communication Skills
- Team Player
- Special Dietary Requirements
- Multi-Line Telephone Systems
- Seating Assignment Preparation
- Guest Flow
- Front- and Back-Of-House Coordination
- Guest Greeting and Seating
- Menu Memorization
- Active Listening and Communication
- Warm and Welcoming
- Cash Register Operations
- Conflict and Complaint Resolution
- Cash Control
Certification
- CNA - Certified Nurse Assistant
- BLS- Basic Life Support Certification
- CPI- Crisis Prevention Institute
- Phlebotomy
- EKG
Timeline
Unit Secretary
ECU Health
08.2023 - Current
Nursing Assistant
ECU Health
11.2022 - Current
Hostess/Sever
Ribeyes Steakhouse
11.2020 - Current
High School Diploma -
North East Carolina Prep School
Bachelor of Science - Nursing
Edgecombe Community College
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