Summary
Overview
Work History
Education
Skills
Timeline
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Emily Castillo

Wilmington

Summary

Motivated and detail-oriented Computer Science and Statistics student with experience in customer service, food service, and clerical duties. Bilingual in English and Spanish, with excellent communication skills and a strong ability to multitask in fast-paced environments. Skilled in using Microsoft Office Suite, Google Workspace, and basic programming languages and R, HTML, and Python. Known for strong problem-solving abilities, adaptability, and a commitment to maintaining high standards of organization and accuracy. Eager to leverage my technical skills, customer service experience, and attention to detail to contribute to a dynamic team and support efficient office or retail operations.

Overview

2
2
years of professional experience

Work History

Froster

Nothing Bundt Cakes
03.2025 - Current
  • Frosted bundt cakes consistently using the bakeryโ€™s proprietary frosting technique to ensure uniformity and brand quality.
  • Maintained a clean and organized frosting station, adhering to food safety and sanitation standards.
  • Managed time efficiently to meet daily production goals and fulfill special orders on schedule.
  • Communicated effectively with team members and management regarding inventory needs and order prioritization.
  • Ensured presentation of all cakes met company standards before moving to the display or packaging area.
  • Supported front-of-house staff during peak hours to ensure smooth operation and customer satisfaction.


Team Member

Bojangles' Famous Chicken 'n Biscuits
07.2024 - 01.2025
  • Greet and assist customers with orders in a friendly, efficient manner, ensuring excellent dining experiences.
  • Operate the cash register, process payments, and provide accurate change to customers.
  • Maintain cleanliness and organization of dining areas, restrooms, kitchen equipment, and food prep areas.
  • Assist in inventory management and restocking of supplies to maintain smooth operations.
  • Handle customer complaints with professionalism and escalate issues to management when necessary.
  • Learned all required tasks quickly to maximize performance.

Front Desk Receptionist

Deacon Jones Auto Group
09.2023 - 01.2024
  • Managed incoming calls, directed them to relevant departments, and took detailed messages when necessary.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled and confirmed service appointments, optimizing the service departmentโ€™s workflow.
  • Performed general clerical duties such as filing, data entry, and maintaining dealership records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Team Member

Tractor Supply
07.2023 - 09.2023
  • Greeted customers, provided assistance with product selections, and answered questions regarding products and services.
  • Operated the cash register, handled customer transactions, processed payments, and issued receipts.
  • Conducted stock counts, assisted in restocking, and organized products in the warehouse.
  • Handled heavy items and ensured the store's departments were well-stocked and organized.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Bachelor of Science - Computer Science

University of North Carolina At Wilmington
Wilmington, NC
06-2026

High School Diploma -

Wayne Early Middle College High School
Goldsboro, NC
05-2026

Associate of Science -

Wayne Community College
Goldsboro, NC
05-2022

Skills

  • Telephone etiquette
  • Data entry
  • Appointment scheduling
  • File organization
  • Call routing
  • Call forwarding
  • Customer service
  • Teamwork and collaboration
  • Frosting cakes
  • Computer skills
  • Spanish
  • Microsoft Excel
  • Microsoft Teams

Timeline

Froster

Nothing Bundt Cakes
03.2025 - Current

Team Member

Bojangles' Famous Chicken 'n Biscuits
07.2024 - 01.2025

Front Desk Receptionist

Deacon Jones Auto Group
09.2023 - 01.2024

Team Member

Tractor Supply
07.2023 - 09.2023

Bachelor of Science - Computer Science

University of North Carolina At Wilmington

High School Diploma -

Wayne Early Middle College High School

Associate of Science -

Wayne Community College

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Emily Castillo