Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Carleton

Monroe

Summary

Dynamic professional with a proven track record in customer service and team leadership at Nothing Bundt Cakes. Skilled in operations management and financial reconciliation, I excel at enhancing productivity and fostering strong customer relations. Adept at multitasking, I streamline processes to ensure efficiency and maintain high-quality standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Nothing Bundt Cakes
03.2023 - Current
  • Overseeing daily bakery operations, ensuring compliance with company standards and health regulations.
  • Provided outstanding customer service, fostering relationships and resolving any concerns efficiently.
  • Trained and supervised team members to enhance productivity and maintain quality standards.
  • Managed inventory, placed orders, and ensured all ingredients and supplies were stocked properly.
  • Handled cash registers, processed transactions, and performed daily financial reconciliations.
  • Assisted in marketing initiatives, community engagement, and special promotions to drive sales.
  • Opened the store each morning, ensuring all bakery operations were prepared for the day.
  • Printed and organized all necessary documents for daily operations, including sales reports and staffing schedules.

Receptionist

Chino Hills Chiropractic
06.2018 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Diploma - Basics

La Sierra High School
Riverside, CA
06.2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff management
  • Workload management
  • Operations management

Timeline

Assistant Manager

Nothing Bundt Cakes
03.2023 - Current

Receptionist

Chino Hills Chiropractic
06.2018 - 07.2021

Diploma - Basics

La Sierra High School
Emily Carleton