Emily Carleton
Monroe
Summary
Dynamic professional with a proven track record in customer service and team leadership at Nothing Bundt Cakes. Skilled in operations management and financial reconciliation, I excel at enhancing productivity and fostering strong customer relations. Adept at multitasking, I streamline processes to ensure efficiency and maintain high-quality standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Nothing Bundt Cakes
03.2023 - Current
- Overseeing daily bakery operations, ensuring compliance with company standards and health regulations.
- Provided outstanding customer service, fostering relationships and resolving any concerns efficiently.
- Trained and supervised team members to enhance productivity and maintain quality standards.
- Managed inventory, placed orders, and ensured all ingredients and supplies were stocked properly.
- Handled cash registers, processed transactions, and performed daily financial reconciliations.
- Assisted in marketing initiatives, community engagement, and special promotions to drive sales.
- Opened the store each morning, ensuring all bakery operations were prepared for the day.
- Printed and organized all necessary documents for daily operations, including sales reports and staffing schedules.
Receptionist
Chino Hills Chiropractic
06.2018 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Diploma - Basics
La Sierra High School
Riverside, CA06.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff management
- Workload management
- Operations management
Timeline
Assistant Manager
Nothing Bundt Cakes
03.2023 - Current
Receptionist
Chino Hills Chiropractic
06.2018 - 07.2021
Diploma - Basics
La Sierra High School
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