Emily Buckland
Administrative
Taylorsville,NC
Summary
Dynamic leader with a proven track record at the Humane Society of Catawba County, excelling in clinical service management and strategic planning. Skilled in critical thinking and conflict resolution, enhanced operational efficiency and staff retention while ensuring compliance with healthcare regulations. Committed to fostering an inclusive environment and driving continuous improvement.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Director of Clinical Services
Humane Society Of Catawba County
Hickory, NC
05.2014 - Current
- Processed new patients and updated animal and adopter records with key information using PetPoint and Quickbooks.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Answered potential adopters' animal health questions and educated on healthy animal care practices.
- Managed organization veterinary supply by purchasing and ordering medications, animal food and pet equipment.
- Managed monthly budgets for department supplies and orders.
- Coordinated with 9 other counties for services of transport, spay/neuter, medical needs, and behavioral needs of animals.
- Educated and taught classes for new volunteers.
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Supervised over 20 staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Contributed to grant writing efforts that resulted in increased funding for organizational programs and initiatives.
Music Educator
Caldwell County Schools
Hudson, NC
08.2014 - 10.2022
- Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Organized and collected money and forms for mass group field trips and programs.
- Taught students to identify different instruments from instrument's sound and shape.
Bus Driver
Caldwell County Schools
Hudson, NC
11.2018 - 10.2022
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, NC state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Conducted pre-trip inspections to ensure safe operation.
- Maintained updated bus routes for all substitutes for both Hudson Elementary and Hudson Middle School.
- Assisted with parent contact for changes in bus stops or times as well as seating charts for each bus.
Education
Masters in School Administration - School Administration
Appalachian State University
Boone, NC 08.2018 - 07.2020
Bachelors in Music Education - Music Education
Wingate University
Wingate, NC 08.2010 - 05.2014
Skills
Flexible & Adaptable
Planning and Coordination
Critical thinking
Conflict resolution
Administrative support
Staff development
Staff scheduling
Records management
Clinical supervision
Committee Work
- Grade level chair and SIT representative (2015-2017)
- PBIS committee representative (2016-2018)
- MTSS committee representative (2018-2022)
- MTSS leadership team representative (2018-2022)
- MERT representative (2016-2022)
- IEP regular education representative (2014-2022)
- Master schedule committee representative (2020-2022)
Accomplishments
- Behavioral administrative support for students and staff members (2020-2022)
- Isolation and quarantine support for students and staff members (2020-2022)
- Voted teacher of the year by staff members of Hudson Elementary (2020-2021)
Timeline
Bus Driver
Caldwell County Schools
11.2018 - 10.2022
Masters in School Administration - School Administration
Appalachian State University
08.2018 - 07.2020
Music Educator
Caldwell County Schools
08.2014 - 10.2022
Director of Clinical Services
Humane Society Of Catawba County
05.2014 - Current
Bachelors in Music Education - Music Education
Wingate University
08.2010 - 05.2014
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