Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Belanger

Apex

Summary

I am a motivated and organized individual seeking an office management position in order to maximize efficiency of employees and stimulate growth of the company through proactive effort, excellent time management and diversified management skills.

Overview

21
21
years of professional experience

Work History

Office Manager/ Billing Lead

Simply Teens Outpatient
01.2023 - Current

Practice Administrator

East Carolina Pain Consultants
02.2022 - 01.2023
  • Oversee all aspects of opening a brand-new location including but not limited to, researching EMR systems, install of radiology equipment, clinical supplies and implementing appropriate regulations per NC laws
  • Carefully select, develop, retain, train qualified staff of 12 between 2 locations
  • Actively maintain up-to-date knowledge of applicable state and federal laws, regulations and health insurance policies
  • Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed
  • Oversee all billing duties including status of billing reimbursement processes
  • Reformed and improved front desk policies and procedures, creating and digitalizing all patient forms to improve the efficiency for our patients and staff
  • Restructured billing and collection policy for both clinic locations resulting in decreasing AR and increasing revenue at the front end
  • Pinpoint target referring offices, created monthly marketing schedule both in-person and online posts, developed relationships with referring clinics by scheduling lunch and learns with providers and staff
  • Held monthly staff meetings, develop and arrange continuing education opportunities for all staff to increase knowledge and skills
  • Ensure the practice is compliant with industry regulations
  • Performed all medical billing and claims for both practice locations


Front End Manager and Customer Service – PT

Bed Bath and Beyond
02.2014 - 11.2015
  • Managed team of 10-15 front end employees and cashiers
  • Inventory, RTV’s and restocking
  • Customer transactions and customer complaints
  • Assist in daily store management
  • Responsible for end of day financials and banking
  • Assisted customers in building wedding registries

LPN

Center for Digestive Diseases and Cary Endoscopy Center
07.2012 - 12.2014
  • Triage patients in office and over phone
  • Perform patient assessments, vital signs, pre and post op, etc.
  • Assist GI doctor during colonoscopies and endoscopies
  • Prep and discharge same day surgery patients
  • Order all medical supply inventory supplies for ASC and office
  • Scheduling in office, radiology and same day surgical patients

Front Office Manager

Accent Urgent Care and After-Hours Pediatrics
12.2006 - 01.2011
  • Billing and coding for pediatric and urgent care center
  • Insurance filing, bill collection, AP/AR
  • HR for 6 front desk associates
  • Admin assistant for office manager
  • Scheduling outpatient radiological procedures and specialty consults

Patient Care Coordinator

NC Urological Associates
02.2004 - 12.2006
  • Outpatient procedure scheduling
  • Patient teaching for procedure prep
  • Billing and coding for multiple physician office
  • Check in and check out for in office patients
  • Traveled with physicians to run outside clinics

Education

Licensed Clinical Practical Nursing -

ECPI
Raleigh NC
05-2012

Certified Chiropractic Assistant - undefined

American Healthcare Academy
Raleigh, NC
06.2016

Healthcare Administration - General Education

Quincy College
Quincy, MA
06-2003

High School - undefined

Duxbury High School
Duxbury, MA
01.2000

Skills

  • Staff management
  • Operations management
  • Policy implementation
  • HIPAA compliance
  • Revenue cycle management
  • Medical billing
  • Credentialing management
  • Healthcare information systems

Timeline

Office Manager/ Billing Lead

Simply Teens Outpatient
01.2023 - Current

Practice Administrator

East Carolina Pain Consultants
02.2022 - 01.2023

Front End Manager and Customer Service – PT

Bed Bath and Beyond
02.2014 - 11.2015

LPN

Center for Digestive Diseases and Cary Endoscopy Center
07.2012 - 12.2014

Front Office Manager

Accent Urgent Care and After-Hours Pediatrics
12.2006 - 01.2011

Patient Care Coordinator

NC Urological Associates
02.2004 - 12.2006

Certified Chiropractic Assistant - undefined

American Healthcare Academy

High School - undefined

Duxbury High School

Licensed Clinical Practical Nursing -

ECPI

Healthcare Administration - General Education

Quincy College

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Emily Belanger