Emily Banegas
Charlotte
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Social Pet
05.2023 - 08.2025
- Supervised daily operations, ensuring the care and safety of up to 180 dogs
- Managed staff scheduling, training, and performance evaluations
- Coordinated pet care services, including feeding, walking, and grooming, while maintaining high standards of animal welfare
- Communicated with pet owners regarding their pets well being, addressing concerns and providing updates
- Assisted in inventory management, ensuring adequate supplies of food, toys, and cleaning products
OGP Associate
Walmart
05.2022 - 04.2023
- Exercised meticulous care in selecting and packing customers’ orders
- Efficiently facilitated curbside dispensing
- Managed incoming phone inquiries regarding orders
- Coordinated with delivery personnel
- Trained new associates on operational procedures and customer service standards to enhance team performance.
Shelter Attendant
Humane Society of York County
10.2021 - 03.2022
- Monitored animal behavior and health, ensuring safety and well-being of shelter residents.
- Performed grooming and walking duties
- Delivered customer service to adopters and visitors
- Managed social media and marketing content
- Scheduled appointments and maintained records
- Assisted in daily feeding and care routines, maintaining a clean and organized environment.
Education
Technical Cert. - Medical Billing and Coding
Lindenwood University
St. Louis, MO01.2024
Skills
- Customer Service
- Marketing tactics
- Decision-making
- Multitasking and organization
- Verbal and written communication
- Microsoft office expertise
- Adobe creative suite
- Computer skills
- Staff management
Certification
- Fear Free Certification
- Fetch Find Certification
- Pet CPR Certification
Timeline
Assistant Manager
Social Pet
05.2023 - 08.2025
OGP Associate
Walmart
05.2022 - 04.2023
Shelter Attendant
Humane Society of York County
10.2021 - 03.2022
Technical Cert. - Medical Billing and Coding
Lindenwood University
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