Emily Aviles Hernandez

I was able to train due to the effort I had invested in my first few months working there, and also because I am both fluent in english and Spanish.

Learned to adapt to working long hours; all the shifts on this job were 12 hours

Able to work in PPE at all hours, it was mandatory to be in uniform all 12 hours, and also be on my feet during the whole shift

Able to resolve customer complaints promptly, ensuring satisfaction.

I was able to maintain a calm demeanor and professionally manage issues in a complicated, high-stress situation

Able to work as a team with other associates in the department to enhance and better the environment for our customers

maintained exceptional customer service throughout my two years working as a server

I learned to adapt quickly to any sudden changes in the environment

Learned to be soft-spoken to customers since the environment was a retirement home