Emili Sanchez-Hebreo
High Point
Summary
Outstanding customer service professional with four years of experience at Publix Supermarket, excelling in problem-solving, and cash handling. Proven ability to improve customer satisfaction through effective communication and teamwork. Recognized for training new team members and consistently exceeding time goals, ensuring loyalty and a positive shopping experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Publix Supermarket
Greensboro
11.2021 - Current
- Skilled at working in different roles at my job at the same time.
- Manages a great amount of incoming calls and consistently meets or exceeds response time goals.
- Resolves customer complaints in a professional manner to ensure customer loyalty and satisfaction.
- Trains new team members on company policies and procedures for delivering excellent customer service.
- Prioritizes teamwork by utilizing strong communication skills with my coworkers.
- Great background knowledge pertaining to the store's inventory and sales.
- Exceptional for managing my work duties and the duties of my peers as a front end coordinator.
- Proficient in handling cash, managing cash flow, balancing tills and correcting discrepancies.
Volunteer
Hispanic Caterers
Greensboro
04.2021 - 07.2021
- Collaborated in menu planning to reflect cultural preferences of diverse clients.
- Collaborated with other volunteers to create a positive work environment.
- Coordinated with team members to ensure timely meal service and setup.
Education
Training program in Interpretation -
Guilford Technical Community College
Greensboro, NC07-2024
High school diploma -
Southwest Guilford High School
High Point, NC06.2021
Skills
- Translation and interpretation
- Cultural awareness
- Multitasking
- Customer service (four years)
- Problem solving
- Cash handling
- Attention to detail
- Adaptability
- Pharmacy customer service
Certification
Medical Interpreter- Spanish/English
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service
Publix Supermarket
11.2021 - Current
Volunteer
Hispanic Caterers
04.2021 - 07.2021
Training program in Interpretation -
Guilford Technical Community College
High school diploma -
Southwest Guilford High School
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