Emilee Stevens
Hudson,NC
Summary
Customer Service Representative bringing exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Motivated individual with experience mainly in customer service and sales. Skilled in building customer relationships and understanding customer needs. Ability to handle multiple projects while also maintaining accuracy.
Overview
14
14
years of professional experience
Work History
Marketing Expeditor
Bernhardt Furniture Company
03.2022 - 12.2023
- Closely monitored and prioritized urgent orders from start to finish.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Worked closely with sales representative and sales managers to meet important project deadlines for presentation/projects and showroom orders.
Account Executive
Bernhardt Furniture Company
10.2021 - 03.2022
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
Personal Assistant
Buddy Sherrill
01.2016 - 09.2021
- Monitored expenses closely, maintaining an organized filing system for easy access to personal financial records.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained client confidentiality and discretion while handling sensitive information relevant to company operations and/or personal information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments. Including personal tasks for client, or business meetings/appointments.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Developed and implemented activities to improve clients' quality of life.
- Monitored and reported any changes in clients' physical and mental health.
Final Inspector
Sherrill Furniture
01.2013 - 01.2016
- Ensured product quality by conducting thorough final inspections before shipping.
- Identified and reported recurring issues to management, contributing to continuous improvement efforts.
- Assisted in the development of inspection guidelines and procedures, ensuring uniformity among inspectors.
- Provided constructive feedback to production teams regarding defects found during inspections, fostering collaboration between departments.
- Maintained a clean and organized workspace, promoting efficiency in the inspection process.
Inspector
Greer Labs
01.2012 - 01.2013
- Examined sterile injectable products for imperfections and defects.
- Recorded inspection and test results on data sheet reports, detailing all findings.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Sales Associate
Belk, Store
01.2010 - 01.2011
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree - Associates of Science
Caldwell Community College And TechnicalInstitute
Hudson, NC2011
High School Diploma -
Caldwell Career Center Middle College
Hudson, NC05.2010
Skills
- Critical Thinking
- Strong Attention to Detail
- Creative Solutions
- Operational Efficiency
- Maintain Inventory
- Scheduling
- Active Listening
- Willingness to Learn New Rolls/Responsibilities
- Ability to Maintain Strong Relationships with Clients/Sales Associates/Sales Managers
- Excellent Written Communication Skills
- Customer Service
- Update Records
- Team Player with a Positive Attitude
CIS Mentor
I was fortunate enough to participate in Caldwell County Schools CIS (Communities in Schools) Program the last year and a half. As a mentor, you make a commitment to give an hour of your time, once a week, to whichever school you select. The school I had selected was Hudson Middle School. This program allows you to mentor at-risk students to stay in school. Mentoring consist of showing up weekly, to show that you are dependable and reliable to these students. You help build relationships with vulnerable students by illustrating trust, dependability, a positive attitude, and by being a positive role model. Many of these kids are in need of a caring adult to show them support and guidance. I was nominated and awarded Mentor of the Year, last year in 2023. I take pride in helping our community out any way possible, but especially when it comes to being a positive influence in our young peoples lives.
Timeline
Marketing Expeditor
Bernhardt Furniture Company
03.2022 - 12.2023
Account Executive
Bernhardt Furniture Company
10.2021 - 03.2022
Personal Assistant
Buddy Sherrill
01.2016 - 09.2021
Final Inspector
Sherrill Furniture
01.2013 - 01.2016
Inspector
Greer Labs
01.2012 - 01.2013
Sales Associate
Belk, Store
01.2010 - 01.2011
No Degree - Associates of Science
Caldwell Community College And TechnicalInstitute
High School Diploma -
Caldwell Career Center Middle College
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