Emilee Mosier

• Supported clients in understanding and accessing government benefits with clarity.
  Coordinated information flow between clients and eligibility caseworkers for improved efficiency.
  Maintained documentation of sensitive client interactions to ensure compliance and security.
  Implemented de-escalation strategies to address client concerns while safeguarding privacy.

• Oversees route and crew operation and adheres to client expectations for environmental services. Communication between client, managers, and crew is a key function, as well as providing thorough documentation and overseeing supply restock/inventory. Entrusted with training and securing each building’s egresses and alarm systems.

• Responsible for machine production, quality, and packaging of sanitation products. Entrusted to aid in the training of new hires and responsible for overseeing station personnel. Essential functions include communication, teamwork, documentation, adaptability and problem solving

Provided CNA services, nutrition support, and assistance with routine activities. Facilitated effective communication and de-escalation in high-pressure situations.
Documented patient care activities and administered medications accurately. Collaborated with team members to enhance overall service delivery. Trained new employees on best practices and protocols.
Supported site operations in absence of shift supervisor to ensure continuity. Managed inventory effectively to maintain adequate supplies.