Emilee Brannon
Trinity
Summary
Dedicated retail associate with proven experience in customer service and effective communication. Skilled in cash register operations and inventory management. Committed to fostering team collaboration and driving sales through excellent customer interactions.
Overview
2
2
years of professional experience
Work History
Retail Associate
PetSmart
Lexington, NC
07.2025 - Current
- Assisted customers with product selection and provided accurate information on pet care.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Maintained store cleanliness and organization to enhance customer experience.
- Stocked shelves and ensured proper product placement for optimal visibility.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Associate
JCPenney
Charleston, WV
11.2023 - 11.2024
- Supported inventory management by tracking stock levels and reporting discrepancies.
- Engaged in product knowledge training to better assist customers with inquiries.
- Promoted special offers and loyalty programs to increase customer engagement and retention.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked shelves and ensured proper product placement for optimal visibility.
- Maintained store cleanliness and organization to enhance customer experience.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Capital High School
Charleston, WVSkills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Merchandise display
- Cleaning and sanitizing
- Verbal and written communication
- Product knowledge expertise
- Able to lift 80 lbs
- Shelf recovery
- Time management
- Customer service
- Customer assistance
- Stocking and receiving
- Flexible schedule
- Friendly and outgoing
- Honest and dependable
Languages
English
Full Professional
Timeline
Retail Associate
PetSmart
07.2025 - Current
Retail Associate
JCPenney
11.2023 - 11.2024
High School Diploma -
Capital High School