Emely Minaya
Monroe
Summary
Dynamic bilingual professional with a proven track record at Hi Klass Barber Shop, dedicated to enhancing customer experiences and streamlining operations. Demonstrated excellence in analytical roles requiring exceptional interpersonal skills, leading to significant improvements in client satisfaction. Recognized for a proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives. Detail-oriented with outstanding communication and project management skills, capable of effectively managing multiple tasks in fast-paced environments while maintaining high standards under pressure.
Overview
6
6
years of professional experience
Work History
Dispatcher
Hedrick Logistics
02.2025 - Current
- Preformed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases.
- Maintained accurate records of all incoming orders and outgoing shipments.
- Developed efficient processes for managing incoming calls and emails in a timely manner.
- Accurately entered data into various computer systems in order to update information regarding delivery schedules and shipment tracking numbers.
- Assisted in coordinating multiple deliveries and pickups with drivers, customers, and vendors while maintaining a high level of customer service.
- Coordinating the transportation of goods from one location to another using various carrier such as trucking companies.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Used various software programs for efficient document creation or editing purposes.
- Inspected documents related to deliveries Including bill of lading, packing slips, invoices prior to dispatch and after delivery.
Office Assistant
Hi Klass Barber Shop
02.2022 - 03.2023
- Supported day-to-day operations by scheduling appointments, client inquiries, and ensuring optimal customer experience
- Maintained and updated client records, including contact information, services provided, and payment details using Microsoft excel
- Collaborated with barbers and clients to create and maintain an efficient appointment system
- Assisted in inventory management, including monitoring supplies, placing orders, and reconciling invoices
- Handled cash transactions, processed payments, and ensuring proper financial accountability
Front Desk Assistant
Hi Klass Barber Shop
02.2021 - 02.2022
- Greeted clients in a friendly and professional manner, ensuring a positive first impression
- Managed calls, addressing inquiries and redirecting calls to appropriate staff members promptly, and scheduled appointments
Immersion Support
Community Center, Hi Klass Barber Shop
03.2020 - 02.2021
- Helped clients who needed support with language assistance.
- Facilitated small group instruction sessions focused on developing speaking, listening, reading, writing skills.
Education
Advanced Regents High School Diploma -
West Babylon High School
NYSkills
- Bilingual
- Analytical
- Interpersonal & communication
- Problem-solving
- Team oriented
- Ability to work under pressure
- Time management & organizational
- Call handling
- Navigation support
- Dispatching field personnel
- Data entry
- Updating logs
- Attention to detail
- Stress tolerance
- Customer service
- Critical thinker
- Active listening
Languages
Spanish Native
Timeline
Dispatcher
Hedrick Logistics
02.2025 - Current
Office Assistant
Hi Klass Barber Shop
02.2022 - 03.2023
Front Desk Assistant
Hi Klass Barber Shop
02.2021 - 02.2022
Immersion Support
Community Center, Hi Klass Barber Shop
03.2020 - 02.2021
Advanced Regents High School Diploma -
West Babylon High School