Emely Alfaro
Wilmington
Summary
Dynamic customer service and sales professional with over three years of experience in identifying customer needs and delivering tailored solutions. A commitment to high-quality care fosters positive experiences, complemented by a personable demeanor and professionalism under pressure. Proven expertise in inventory management and efficient shelf restocking, supported by strong organizational skills and meticulous attention to detail. Recognized for effective collaboration within teams and adaptability to fast-paced environments, consistently driving results and upholding high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Representative/Radiologic Technologist Assistant
Delaney Radiologists
09.2023 - Current
- Facilitating patient admissions and discharges, ensuring seamless transitions within healthcare facility.
- Greeting and assisting patients with check-in procedures.
- Maintaining up-to-date patient records using electronic health record systems to ensure data accuracy and accessibility.
- Contributing to the timely completion of patient exams by efficiently managing appointment schedules.
- Preparing patients for radiographic exams, obtaining high-quality images with minimal discomfort.
- Coordinating communication between patients and medical staff, streamlining information flow for better care delivery.
- Develop strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Assisting radiologic technologists in conducting diagnostic imaging procedures.
Front Desk Receptionist
VanDavis Aveda Salon and Spa
06.2023 - 09.2023
- Scheduled, coordinated and confirmed appointments.
- Collected deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Managed front desk operations including phone calls, emails, and other correspondence.
Retail Sales Associate/Sephora Beauty Advisor
Kohl's
09.2020 - 06.2023
- Acknowledge and assist customers through company programs.
- Courteous and responsive to requests and questions.
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
- Assisting in maintaining the back stock room and setting up merchandise displays on sales floor.
- Building rapport through conversation and honest recommendations.
- Processes payments by totaling purchases, process checks, cash, and store or other credit and debit cards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped product questions, selections, and purchases.
- Balanced and organized cash register by handing cash, counting change, and storing coupons.
- Demonstrating proper use of makeup and skin care products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Crew Member
Tropical Smoothie Cafe
09.2019 - 03.2020
- Prepares ingredients for food and smoothies.
- Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the cafe.
- Operate cash register including taking customer orders, accurately handling cash.
- Bending, lifting, and carrying up to 50 pounds to perform duties like stocking, refilling ice, or taking out trash.
- Constant face-to-face interactions with customers and crew members.
- Collaborated with team members to complete orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Processed customer orders in an accurate and timely manner.
Education
High School Diploma -
E.A. Laney High School
05.2021
Skills
- Multi-tasking
- Customer Service Oriented
- Attention to detail
- Inventory
- Microsoft Office
- Microsoft Windows
- Retail
- Sales
- Dependability
- Strong phone skills
- Scheduling Appointments
- Ability to remain calm under pressure
- Good writing skills
- Fast learner and reliable
- Self-motivated
- Organization
- Appointment Confirmation
- Friendly and Outgoing
- Privacy and confidentiality
- Healthcare
- Patient care
- Venipuncture
Certification
- National Phlebotomy Certification
Timeline
Patient Representative/Radiologic Technologist Assistant
Delaney Radiologists
09.2023 - Current
Front Desk Receptionist
VanDavis Aveda Salon and Spa
06.2023 - 09.2023
Retail Sales Associate/Sephora Beauty Advisor
Kohl's
09.2020 - 06.2023
Crew Member
Tropical Smoothie Cafe
09.2019 - 03.2020
High School Diploma -
E.A. Laney High School