Emily Baenen
Mars Hill,NC
Summary
Diligent multimedia production and design professional with a robust background in creating high-impact visual content that enhances user engagement and strengthens brand identity across diverse platforms. Expertise in video editing and graphic design ensures seamless integration of multimedia elements, driving compelling storytelling and audience connection. Adept at collaborating with cross-functional teams to execute creative strategies that align with organizational goals.
Overview
5
5
years of professional experience
Work History
Concierge
Inn on Biltmore Estate
Asheville, NC
09.2025 - Current
- Foster a welcoming environment by actively engaging with guests, utilizing strong communication skills, ensuring their needs are met, and addressing their concerns promptly
- Assist In-House Guests with booking activities & dining reservations on and off the estate
- Maintain knowledge of upcoming group resumes and VIP guests
- Answer telephone calls and emails in Salesforce to assist with guest inquiries regarding hotel services and estate activities
- Process Etix transactions for booking activities and tours on the estate
- Utilized Canva to develop an informative brochure for the Inn on Biltmore Estate, based on guest feedback, to enhance awareness of estate lodging and amenities (currently under review by the Biltmore Marketing Team)
- Coordinated transportation and reservations, streamlining guest experiences and enhancing convenience.
Front Desk Agent
Inn on Biltmore Estate
Asheville, NC
06.2023 - 09.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new front desk staff on operational procedures and Forbes hospitality service standards.
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Assist with guest inquiries regarding hotel services and implement solutions for guest recovery
- Process payments and handle financial transactions accurately
- Implement useful strategies for lodging and estate services, contributing to increased revenue and guest engagement
Social Media Video Editor (Freelance)
Little Dot Studios
London, England
06.2023 - 08.2024
- Edited engaging social media video content, driving audience interaction with posts reaching 5K+ likes and increasing brand visibility.
- Transformed long-form (60-minute) wildlife content into engaging 10-minute social media videos, enhancing storytelling and audience retention.
- Assembled and formatted video content to meet platform-specific aspect ratios, ensuring seamless mobile viewing across social media channels.
- Conducted quality control checks on final edits, ensuring consistency in audio-visual standards and branding guidelines.
- Implemented feedback from team members, refining edits to achieve desired narrative flow and pacing.
Technical Media Producer and Editor
Fox Carolina
Greenville, South Carolina
01.2021 - 01.2023
- Directed technical aspects of over 600 newscasts, enhancing broadcast quality and viewership; integrated multiple video sources, camera shots, and graphics as tools in the process
- Trained new staff members on production techniques and equipment operation, fostering skill development within the team.
- Coordinated live broadcasts, managing technical aspects to ensure seamless transmission and adherence to deadlines.
- Edited 200+ lifestyle videos using Adobe Premiere, increasing marketing of client brands, tourism websites, and overall viewership
- Executed nonlinear editing for 100+ news stories daily using Avid Media Composer, contributing to accurate and compelling news stories
Education
Bachelor of Science - Mass Communications
University of North Carolina At Asheville
Asheville12.2015
Skills
- Graphic Design
- Strong work ethic
- Detail-oriented approach
- Adobe Creative Suite proficiency
- Content marketing
- Social media marketing
- Strong written and verbal communication skills
- Multimedia storytelling
- Photography
Websites
Timeline
Concierge
Inn on Biltmore Estate
09.2025 - Current
Front Desk Agent
Inn on Biltmore Estate
06.2023 - 09.2025
Social Media Video Editor (Freelance)
Little Dot Studios
06.2023 - 08.2024
Technical Media Producer and Editor
Fox Carolina
01.2021 - 01.2023
Bachelor of Science - Mass Communications
University of North Carolina At Asheville