Emari Brown
Greensboro
Summary
Results-driven and people-focused customer service and sales professional with over 5 years of experience delivering exceptional support and exceeding performance goals in both remote and field roles. Proven ability to close sales, retain customers, resolve complex issues, and manage high-volume communication channels. Adept in CRM systems, digital communication tools, and working independently in a fast-paced, remote environment. Passionate about helping others and creating positive customer experiences that lead to loyalty and long-term growth.
Overview
7
7
years of professional experience
Work History
Sales Agent
Spectrum
Greensboro
12.2024 - Current
- Consistently rank in the top 15% of regional reps, closing an average of 20 to 25 new customer accounts per week.
- Achieve a conversion rate of 35% from initial contact to sale, surpassing team targets.
- Present bundled cable, internet, and mobile packages with clarity, leading to upsell success on over 40% of qualified leads.
Remote Sales & Support Representative
Intuit
Greensboro
01.2022 - 11.2024
- Resolved product-related issues for over 75 customers per week, maintaining a CSAT score of 92%.
- Guided customers through product comparisons, setup, and troubleshooting, with a first-call resolution rate of 80%.
- Used Salesforce to manage leads, record interactions, and follow up on customer needs.
Specialist (E-4)
U.S Army National Guard
New York
09.2018 - 09.2022
- Trained and led teams in high-pressure environments, with a strong focus on adaptability and communication.
- Coordinated inventory and logistics with 100% accuracy across various departments.
- Maintained detailed records and completed tasks on or ahead of schedule 95% of the time.
Assistant Administrator
Brooklyn Collegiate Preparatory Academy
Brooklyn
04.2019 - 08.2022
- Handled administrative communication with over 200 parents and staff weekly via email, phone, and front-desk coordination.
- Managed scheduling for 15 or more classrooms and 10 or more extracurricular programs, improving school-wide organization.
- Coordinated administrative tasks to support daily operations at Brooklyn Collegiate Preparatory Academy.
Education
BBA - Non-profit Management
Southern New Hampshire University
05-2027
Skills
- Remote customer service and sales strategy
- Upselling and objection handling
- CRM and sales software (Salesforce, HubSpot, proprietary systems)
- High-volume call and chat management
- Empathy-driven conflict resolution
- Team collaboration and self-motivation
- Metrics tracking and goal exceeding
- Written and verbal communication excellence
Technical Proficiency
- CRMs: Salesforce, HubSpot, Intuit proprietary systems
- Customer Support: Zendesk, Intercom, Dialpad
- Productivity Tools: Microsoft Office, Google Workspace, Slack, Zoom
References
References available upon request.
Timeline
Sales Agent
Spectrum
12.2024 - Current
Remote Sales & Support Representative
Intuit
01.2022 - 11.2024
Assistant Administrator
Brooklyn Collegiate Preparatory Academy
04.2019 - 08.2022
Specialist (E-4)
U.S Army National Guard
09.2018 - 09.2022
BBA - Non-profit Management
Southern New Hampshire University
Similar Profiles
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Ryheem BonaparteRyheem Bonaparte
Technical Support at SpectrumTechnical Support at Spectrum
Catelin SweeneyCatelin Sweeney
Customer Reliability Supervisor at SpectrumCustomer Reliability Supervisor at Spectrum
Ben TelaBen Tela
Customer Service Representative at SpectrumCustomer Service Representative at Spectrum
Javonnie ReyesJavonnie Reyes
Retail Banker at Woodforest BankRetail Banker at Woodforest Bank