Elysa Melton
Charlotte
Summary
Dynamic Senior Quality Assurance Analyst with a proven track record at Wells Fargo & Company, enhancing product quality and team productivity through expert application of manual testing, mobile application testing, and test documentation creation. Excelled in fostering collaboration and achieving high customer satisfaction, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Senior Quality Assurance Analyst
Wells Fargo & Company
03.2013 - Current
- Conduct quality assurance testing for all portal and communication tools.
- Reduce defects in production releases by implementing rigorous testing procedures.
- Develop test plans, create test cases, and document all testing results.
- Increase team productivity by using manual testing tools such as JIRA to store all testing artifacts, report defects and created a dashboard to show all QA testing by scrum team and release dates.
- Conduct UAT testing sessions with end-users, scrum team, and stakeholders to gather valuable feedback on product functionality and user experience improvements.
- Incorporate delivery requirements into planning of testing schedules.
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Document testing procedures for scrum team and future testing use.
- Perform QA/UAT testing on mobile as well as all other mobile-friendly applications for both iOS and Android platforms.
- Conduct accessibility testing using the manual testing tool JAWS, perform keyboard testing, and carry out content review.
- Mitigate risks by performing thorough validation checks before deployment to production.
- Collaborate with cross-functional teams to ensure seamless integration of new features and defect fixes.
- Assist in test data preparation, contributing to accurate representation of real-world scenarios during UAT sessions.
- Ensure compliance with industry standards and best practices throughout the entire QA process.
- Collaborate with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
- Authored and maintain well-organized, efficient and successful manual test cases for entire team.
- Achieve high levels of customer satisfaction by ensuring delivered products met or exceeded expectations for functionality, reliability, performance.
- Establish trust among stakeholders by consistently delivering accurate status reports on defect tracking, root cause analysis findings, and overall progress towards quality objectives.
- Champion a culture of quality within the organization by sharing insights, lessons learned, and recommendations for continuous improvement in testing processes.
- Promote collaboration between QA and development teams by actively participating in daily stand-ups, sprint planning meetings, and retrospectives.
- Participate in application design reviews and provided feedback on usability, accessibility, and potential issues from a QA perspective.
- Familiarity with SharePoint online site templates (team sites and communication sites).
- Skilled in managing SharePoint Online lists and libraries.
- Understanding of roles, permission settings and groups within SharePoint Online.
- Experience with migrating from SharePoint 2016 to SharePoint Online.
Junior Project Manager
Bank of America
04.2011 - 06.2013
- Collaborated with all Lines of Business to review and update policies and procedures into the new standardized template.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Played a pivotal role in change management initiatives, assisting teams in adopting new tool and processes smoothly.
- Developed and maintained project documentation for reliable records.
Education
MBA - Marketing
Ashford University
Clinton, IA04-2011
Bachelor of Science - Computer And Information Systems
Johnson C. Smith University
Charlotte, NC05-2006
Skills
- User acceptance testing
- Test documentation creation
- Test case development
- Manual testing
- Mobile application testing
- Accessibility testing
- Test script creation
- Test environment setup
Timeline
Senior Quality Assurance Analyst
Wells Fargo & Company
03.2013 - Current
Junior Project Manager
Bank of America
04.2011 - 06.2013
MBA - Marketing
Ashford University
Bachelor of Science - Computer And Information Systems
Johnson C. Smith University
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