Elliott Viera Jr
Kinston
Summary
Dynamic professional with a strong background in business operations, including accounts receivable, invoicing, and database management. Committed to contributing to organizational success by leveraging skills in team leadership and operational efficiency. Acknowledged for outstanding customer service and effective vendor contract management. Capable of handling diverse responsibilities while maintaining focus on productivity and quality.
Overview
9
9
years of professional experience
Work History
Bookstore Manager
Follett Higher Education
Kinston
08.2025 - 01.2026
- Managed daily operations of bookstore to ensure efficient service and stock management.
- Supported customer service representatives by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Managed vendor accounts, ensuring timely communication and efficient order fulfillment.
- Ensured compliance standards met for audits, maintaining operational integrity and regulatory adherence.
- Prepared and sent documents via DocuSign or email.
- Ensured the proper naming and saving of documents and reports in the management system.
- Timesheet reviewing, time tracking and payroll.
- Accurately and efficiently completed payroll checklists.
Lead Delivery Driver
I-Squared Logistics
Garner
10.2024 - 07.2025
- Oversaw daily delivery operations, ensuring smooth logistics and timely deliveries.
- Trained new and current associates on safety, quality, efficiency, and driving techniques.
- Coordinated daily communication with delivery stations and drivers to facilitate efficient operations.
- Delivered routes during staffing shortages.
- Dispatched routes from a delivery station hub and set up.
- Received routes from warehouse and assigned accordingly.
- Read work orders to determine volume and staffing requirements.
- Compiled reports for warehouse and logistics managers to support operational decision-making.
Patient Service Supervisor
GT Independence-Self Directed Care
Sturgis
10.2023 - 10.2024
- Managed remote patient service operations daily, ensuring seamless support for patients.
- Coordinated intake of patient referrals and caregiver recruitment requests to enhance service delivery.
- Trained new and current associates on client relations & handling as well as client quality service and privacy.
- Communicated regularly with operations and project managers regarding oversight of remote operations in Florida.
- Implemented process improvements to streamline patient intake procedures.
- Monitored compliance with regulatory standards in patient services operations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Identified opportunities for process improvement within the department.
Warehouse Shift Supervisor
Amazon
Morrisville
08.2020 - 10.2023
- Oversaw nightly floor operations, ensuring efficient workflow and adherence to safety standards.
- Coordinated nightly communication with delivery stations and drivers to streamline logistics and resolve issues.
- Trained new and current associates on safety and quality.
- Maintained detailed reports for warehouse operations managers to track performance and identify areas for improvement.
- Supervised warehouse operations and ensured adherence to safety protocols.
- Implemented process improvements to enhance overall workflow efficiency.
- Conducted regular safety inspections to identify potential hazards.
- Communicated with management about operational challenges and team performance.
Shift Leader
SPX transformer Solutions
Goldsboro
04.2017 - 08.2020
- Supervised daily operations and ensured adherence to safety protocols.
- Monitored work environment, ensuring safety compliance and adherence to specifications.
- Ensured my department was OSHA approved.
- Notified others of emergencies, problems, or hazards.
- Resolved personnel issues, improving team dynamics and collaboration.
- Coordinated production and operational procedures, streamlining team workflow.
- Coordinated team schedules to optimize workflow efficiency.
- Led shift meetings to discuss goals and address team concerns.
- Trained new employees on schematics, assembly, and safety practices.
- Implemented process improvements to enhance operational effectiveness.
- Fostered a positive work environment through effective team communication.
- Reported to electrical engineers on any test failings or internal issues.
Education
High School Diploma - General High School Curriculum
Kinston High School
Kinston, NC2 Years at College or a Technical or Vocational School - Psychology & Sociology
East Carolina University
Greenville, NCAssociate's Degree - Photography
Art Institute of Pittsburgh
Pittsburgh, PASkills
- Customer service excellence
- Proficient problem-solving abilities
- Advanced troubleshooting skills
- Customer service protocols
- MS Office proficiency
- Client relations
- Supplier management
- Stock replenishment
- Staff mentoring
- Performance reporting
- Customer feedback
- Communication skills
- Problem resolution
- Time management
- Staff supervision
- Workflow optimization
- Product placement
- Reading trends
- Budget management
- Daily closing coordination
- Book selection
- Budget planning
- Store operations
- Performance enhancement
- Organizational effectiveness
Timeline
Bookstore Manager
Follett Higher Education
08.2025 - 01.2026
Lead Delivery Driver
I-Squared Logistics
10.2024 - 07.2025
Patient Service Supervisor
GT Independence-Self Directed Care
10.2023 - 10.2024
Warehouse Shift Supervisor
Amazon
08.2020 - 10.2023
Shift Leader
SPX transformer Solutions
04.2017 - 08.2020
High School Diploma - General High School Curriculum
Kinston High School
2 Years at College or a Technical or Vocational School - Psychology & Sociology
East Carolina University
Associate's Degree - Photography
Art Institute of Pittsburgh