Ellen Kinlaw
Stokesdale
Summary
Hardworking and passionate young professional with strong communication, organizational, and technical skills eager to begin my career in marketing and communications. Experienced in team collaboration, relationship building, customer service, and setting and monitoring metrics to achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Full Time Sales Team Lead
Aerie By American Eagle
05 2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Responsible for opening and closing store
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilize UKGworkforce application to schedule staff and make adjustments as needed
- Responsible for securing money from the bank for registers
- Responsible for marketing sales products through creative window and store displays
- Establish and set hourly and monthly Key Performance indicators (KPIs) that include conversion, customer traffic, sales, rewards and credit, and comparison data showing yearly trends.
- Responsible for working with management to resolve sales team issues
- Communicate effectively with customers, team members, and management for business efficiency and effectiveness.
- As Store Impact Leader, responsible for tracking rewards program and credit cards, attend weekly meetings to discuss credit and loyalty goals/behaviors to set goals, create monthly contests to engage associates in signing guests up for the rewards program/ credit card to grow company profits.
Senior Brand Ambassador
Aerie By American Eagle
10.2023 - 05.2024
- Interact with customers in natural conversation with goal of developing brand loyalty and meeting customers needs.
- Maintain clean, organized and professional work environment.
- Organize and stock merchandise to keep necessary levels for sales demand.
- Work with team to achieve sales goals for products.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Style Me/Luxxe Boutique
05.2022 - 08.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered questions about store policies and addressed customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Master of Arts - Integrated Marketing & Communications
University of North Carolina At Wilmington
10-2025
Bachelor of Science - Integrated Marketing Communications
University of Mississippi
University, MS08.2023
Skills
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Engagement
- Team leadership
- Conflict resolution
- Instagram, TikTok, X, Facebook, Pinterest, and iMovie
- Adobe Indesign and Photoshop
- Microsoft Communications
Timeline
Senior Brand Ambassador
Aerie By American Eagle
10.2023 - 05.2024
Sales Associate
Style Me/Luxxe Boutique
05.2022 - 08.2022
Full Time Sales Team Lead
Aerie By American Eagle
05 2024 - Current
Master of Arts - Integrated Marketing & Communications
University of North Carolina At Wilmington
Bachelor of Science - Integrated Marketing Communications
University of Mississippi
Similar Profiles
Kelsey FickesKelsey Fickes
Merchandise Team Leader at Aerie By American EagleMerchandise Team Leader at Aerie By American Eagle
Daphne EarlDaphne Earl
Brand Ambassador at Aerie By American Eagle OutfittersBrand Ambassador at Aerie By American Eagle Outfitters
Juniper MonaresJuniper Monares
Sales Associate at Aerie By American EagleSales Associate at Aerie By American Eagle