Ella V. Ceppetelli
Charlotte
Summary
Compassionate graduate student pursuing LCMHC licensure in North Carolina, skilled in trauma-informed communication and client advocacy. Proficient in Electronic Health Records and Microsoft Office, with a strong background in behavioral development and cognitive systems. Experienced in intake coordination, scheduling, and de-escalation, fostering collaborative environments with a focus on conflict-sensitive leadership.
Overview
3
3
years of professional experience
Work History
Client Services Specialist
Pat's Place Child Advocacy Center
10.2025 - Current
- Enhanced family support by guiding them through child advocacy resources.
- Streamlined communication between clients and multidisciplinary teams for effective care.
- Managed appointment confirmations and addressed client inquiries promptly.
- Created a safe environment using trauma-informed care principles for all clients.
- Established a supportive atmosphere that promotes emotional and physical well-being.
Administrative Assistant
Magnolia Wellness Group
04.2024 - 12.2025
- Streamlined client appointment scheduling, enhancing overall office efficiency.
- Ensured accurate patient records through effective electronic health record management.
- Processed correspondence and reports, supporting smooth administrative operations.
- Strengthened client-provider communication, improving service delivery and patient satisfaction.
Front Desk Office Assistant
UNCW Housing & Residence Life
08.2022 - 05.2025
- Enhanced customer satisfaction by efficiently addressing resident inquiries and concerns.
- Ensured policy compliance through accurate and confidential record maintenance.
- Managed seamless front desk operations, delivering exceptional service to residents and visitors.
- Improved communication by handling student and family inquiries regarding housing concerns.
Office Administrative Assistant
Porter's Neck Counseling
06.2024 - 12.2024
- Enhanced calendar efficiency by managing scheduling for counseling staff.
- Streamlined client intake process, ensuring compliance and accurate documentation.
- Established organized filing systems, improving document retrieval and data management.
- Facilitated billing processes, ensuring timely submission of insurance claims and tracking.
Barista
Drift Coffee & Kitchen
02.2023 - 12.2023
- Ensured beverage quality and consistency, adhering to Drift Coffee standards.
- Trained staff on beverage preparation and customer service best practices.
- Managed inventory effectively, maintaining optimal stock levels for operations.
- Streamlined workflows, enhancing efficiency during peak service hours.
Education
Master of Arts - Clinical Mental Health Counseling
Lenoir-Rhyne University
Hickory, NC12-2027
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, North Carolina, NC12-2024
High School Diploma -
St. Johnsbury Academy
Saint Johnsbury, VT06-2021
Skills
- Client Support: Trauma-informed; Client advocacy
- Administrative: Intake coordination; Scheduling management
- Professional Communication: De-escalation; Written and verbal communication
- Research & Academic: Behavioral development and theory; Cognitive systems
- Technology: Electronic Health Records (EHR); Microsoft Office
- Personal Strengths: Detail-oriented; Compassionate and patient
Timeline
Client Services Specialist
Pat's Place Child Advocacy Center
10.2025 - Current
Office Administrative Assistant
Porter's Neck Counseling
06.2024 - 12.2024
Administrative Assistant
Magnolia Wellness Group
04.2024 - 12.2025
Barista
Drift Coffee & Kitchen
02.2023 - 12.2023
Front Desk Office Assistant
UNCW Housing & Residence Life
08.2022 - 05.2025
Master of Arts - Clinical Mental Health Counseling
Lenoir-Rhyne University
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
High School Diploma -
St. Johnsbury Academy