Ella Thompson
Mount Gilead,NC
Summary
Compassionate Certified Nursing Assistant with extensive experience at Aging Outreach Services, excelling in patient care and assistance with ADLs. Proven ability to foster emotional support and promote independence, enhancing patient wellbeing. Committed to maintaining safety and dignity for all patients. Reliable team player dedicated to quality care.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Aging Outreach Services
10.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Supported needs of 3+ different clients per week in a home health environment.
Retail Worker
Lilly's Bridge Marina
03.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
Wait Staff Member
Lefler's Place Cafe
10.2021 - 03.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Education
No Degree - Certified Nursing Assistant
Stanly Community College
Albemarle, NC06-2024
High School Diploma -
Gray Stone Day School
Misenheimer, NC05-2024
Skills
- Patient care
- Reliable team player
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Basic life support
- Dressing assistance
- Safety precautions
- Companionship and emotional support
- Feeding assistance
Timeline
Certified Nursing Assistant
Aging Outreach Services
10.2024 - Current
Retail Worker
Lilly's Bridge Marina
03.2023 - Current
Wait Staff Member
Lefler's Place Cafe
10.2021 - 03.2023
No Degree - Certified Nursing Assistant
Stanly Community College
High School Diploma -
Gray Stone Day School
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