Ella Miller
Wilmington
Summary
Dynamic leader with a proven track record at Peer Recovery Resources, excelling in strategic planning and cross-functional collaboration. Adept at enhancing organizational effectiveness and building strong client relationships. Skilled in decision-making and complex problem-solving, driving impactful initiatives that align teams and elevate business performance.
Overview
4
4
years of professional experience
Work History
Vice President
Peer Recovery Resources Non Profit Organization
12.2022 - Current
- Supported strategic planning initiatives to enhance organizational effectiveness.
- Assisted in developing policies and procedures for operational excellence.
- Collaborated with cross-functional teams to streamline project workflows.
- Conducted market research to inform decision-making processes.
- Managed communication between departments to ensure alignment on goals.
- Developed strategic initiatives to enhance peer recovery services and community outreach programs.
- Led cross-functional teams to implement best practices in operational efficiency and resource allocation.
- Fostered partnerships with local organizations to expand support networks for individuals in recovery.
Customer Service
Kentucky Fried Chicken
09.2021 - 11.2022
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
- Increased repeat business through exceptional customer service during deliveries.
- Developed strong relationships with clients through exceptional customer service skills.
- Greeted customers at counter and provided excellent customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Promoted quality customer service by executing follow up procedures.
Education
No Degree - Facilitator Training
Mary Ellen Copeland Center
Remote06-2023
High School Diploma -
Heidi Trask Highschool
Rocky Point08-2022
Skills
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
- Influencing and negotiating
Timeline
Vice President
Peer Recovery Resources Non Profit Organization
12.2022 - Current
Customer Service
Kentucky Fried Chicken
09.2021 - 11.2022
No Degree - Facilitator Training
Mary Ellen Copeland Center
High School Diploma -
Heidi Trask Highschool