Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Danziger

Wilmington

Summary

Results-driven Shift Lead Manager with expertise in enhancing operational efficiency, team leadership, and conflict resolution. Proven ability to train staff and optimize customer service standards to achieve high satisfaction rates.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Planet Fitness
Wilmington
01.2023 - Current
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Supervised team members during shifts to enhance operational efficiency.
  • Trained new staff on customer service standards and fitness facility protocols.
  • Managed member inquiries and promptly resolved issues to maintain high customer satisfaction.
  • Provided constructive feedback to team members, fostering development and performance improvement.
  • Enforced club policies to create a welcoming atmosphere for all members.
  • Monitored cleanliness and safety standards within the fitness environment consistently.
  • Enforced company policies and procedures in a consistent manner.
  • Developed strategies to improve operational efficiency and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Kept up-to-date with changes in industry regulations and best practices.

Education

Bachelor of Arts - History

University of North Carolina At Wilmington
Wilmington, NC
03-2026

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Training delivery
  • Operational efficiency
  • Time management
  • Communication skills
  • Team motivation

Timeline

Shift Lead Manager

Planet Fitness
01.2023 - Current

Bachelor of Arts - History

University of North Carolina At Wilmington
Ella Danziger