Results-driven Shift Lead Manager with expertise in enhancing operational efficiency, team leadership, and conflict resolution. Proven ability to train staff and optimize customer service standards to achieve high satisfaction rates.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Planet Fitness
Wilmington
01.2023 - Current
Managed daily shift operations, including scheduling and assigning team members to specific tasks.
Supervised team members during shifts to enhance operational efficiency.
Trained new staff on customer service standards and fitness facility protocols.
Managed member inquiries and promptly resolved issues to maintain high customer satisfaction.
Provided constructive feedback to team members, fostering development and performance improvement.
Enforced club policies to create a welcoming atmosphere for all members.
Monitored cleanliness and safety standards within the fitness environment consistently.
Enforced company policies and procedures in a consistent manner.
Developed strategies to improve operational efficiency and productivity.
Delegated work to staff, setting priorities and goals.
Directed and supervised staff performance.
Kept up-to-date with changes in industry regulations and best practices.