Ella B. Balagtas
Huntersville
Summary
Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Overview
26
26
years of professional experience
Work History
Retail Sales Manager
Flair Trade Consignemt
Cornelius
08.2024 - Current
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Planned promotional events such as in-store discounts or special offers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Developed strategies for increasing sales and improving customer service.
- Oversaw inventory management, including ordering, receiving, and stock optimization.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Led a team of XX sales associates, providing ongoing training and development.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Maintained positive relationships with customers by providing exceptional service.
- Formed and sustained strategic relationships with clients.
- Recruited, interviewed and hired qualified candidates for open positions.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks on competitor stores in order to remain competitive.
- Monitored competitors and market trends to adapt strategies and maintain competitiveness.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Organized promotional events to increase brand awareness and drive sales growth.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supported retail associates to drive quality performance and experiences for guests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Technical Support Senior Technician
CIGNA Systems
Philadelphia
02.2002 - Current
- Delivers professional activities in the IT Support job family.
- Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
- Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT.
- Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
- Consults with the supervisor and IT professionals when the appropriate course of action is unclear.
- Alerts the client community and team members when a major problem is suspected.
- Follows up on specific inquires or requests to ensure client satisfaction.
- Reports problems with procedures and makes suggestions for improvements.
- Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
- Provides standard professional advice and creates initial reports/analyses for review.
- May provide guidance, coaching, and direction to more junior members of the team in IT Customer Support.
Ops/ Help Desk
Cooper University Health Systems
Mt. Laurel
06.2006 - 06.2007
- Troubleshoot, maintain, upgrade, image & install Windows workstations, related software and desktop networking hardware/software.
- Prepares technical documentation, planning reports, training of new employees and create user guides.
- Respond to employee inquiries regarding support, processing or request procedures, systems status/network connectivity, and a variety of hardware/software problems for all products.
- Created new employee access via Active Directory.
- Provides support to clients on a variety of issues attempting to resolve problems on first contact by identifying, researching, and resolves technical problems within skill set.
- Functionally escalated to appropriate IT Divisional resource if needed.
- I strive to keep clients informed of any issues that may impact their service.
- I use proper telephone etiquette and utilizes refined 'soft skills' for client support.
- In addition, performs back up on all platforms as scheduled, while continuously monitoring the flow of data from system to system and in some cases facilitate that action via commands.
- I am proactively monitoring the IBM Mainframe bound applications for Clinical and Financial systems.
- As well as, Monitoring HP VMS Open Systems, IBM UNIX Systems for batch and real time processing.
- I completed scheduled operational tasks, while also performing monitoring of various interfaces between systems via Cloverleaf monitoring applications.
Network Tier II Analyst
Computer Science Corporation
Newark
03.2000 - 02.2001
- Monitored and performed second level fault isolation and problem resolution supported networks including data (WAN/LAN), voice, and full motion video, using diagnostic tools and analytical skills for network problem identification, resolution by proactive response to alarms, and reactive response to trouble calls.
- Effectively partnered with Help desks, telecommunication engineers and vendors in countries all over the world.
- Escalated and communicated network outages/events that were critical.
- Responsible for change management activities and maintaining network documentation.
- Collaborated with regional network engineers and vendors to identify the root cause of outages, identified continuous improvement opportunities, and developed path forward items to improve the quality of service.
- Lead and participated in network/continuous improvement projects to assist the NOC in meeting business goals.
- Special Assignments: Analyzed network devices and system log files, configured information technology security software/hardware, wrote and prepared security statistical reports.
Technical Support Technician
Nextel Communications
Bensalem
10.1999 - 03.2000
- Ensured proper functionality of Mid-Atlantic Technical Support.
- Handled escalated customer network issues.
- Provided third level support service to Nextel customers.
- Monitored site functionality's via statistics.
- Handled network trouble tickets for the Mid-Atlantic market.
- Maintain 114 line for Mid-Atlantic market.
- Provided LOC Technicians information regarding site outages.
- Monitored coverage trends to ensure customer/employee satisfaction.
- Maintained database for Mid-Atlantic network issues.
- Researched problem areas for resolution.
- Troubleshoot error messages to ensure proper functionality.
- Provided quality customer service to ensure customer loyalty.
Timeline
Retail Sales Manager
Flair Trade Consignemt
08.2024 - Current
Ops/ Help Desk
Cooper University Health Systems
06.2006 - 06.2007
Customer Technical Support Senior Technician
CIGNA Systems
02.2002 - Current
Network Tier II Analyst
Computer Science Corporation
03.2000 - 02.2001
Technical Support Technician
Nextel Communications
10.1999 - 03.2000