Elizabeth Steveson
Swannanoa
Summary
Highly-motivated employee with desire to take on new challenges, returning to the workforce. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Operations Manager/Full-Time Parent
Self-Employed
Swannanoa
10.2021 - Current
- Oversaw household operations for family of three, managing budget, scheduling, and logistics to ensure smooth daily functioning.
- Developed homeschooling program that integrated life skills training, supporting transition into traditional schooling.
- Coordinated family moves, home renovations, and maintenance tasks, ensuring timely and efficient transitions.
- Pursued coursework at Conscious Parenting Institute for certification in conscious parenting and life coaching, anticipated graduation September 2026.
Founder & CEO
The Girl Who Said Never
05.2016 - Current
- Founded and operated a specialized healthcare advocacy organization, providing personalized guidance for women navigating complex healthcare systems, insurance, and treatment plans.
- Coordinated patient care across nationwide medical facilities, aligning clients with optimal resources for their healthcare needs.
- Raised over $15,000 for endometriosis patient care within the first year of independent advocacy.
- Resolved patient queries promptly, maintaining a 100% satisfaction rate among clients.
- Managed financial operations, ensuring accurate budgeting and effective funding allocation for advocacy initiatives.
- Coached patients on navigating medical care, including formulating questions for physicians and negotiating medical bills.
Operations Manager
L’optique
03.2021 - 10.2021
- Managed daily operations at premium eyewear boutique, improving efficiency with inventory tracking system, reducing shrinkage by 25%.
- Implemented operational strategies to enhance customer retention and optimize business operations.
- Trained team members on brand heritage and fitting techniques, elevating sales conversion rate by 30%.
- Cultivated relationships with VIP clients, driving 40% increase in repeat business and personal styling appointments.
- Curated visual merchandising displays, resulting in 15% increase in foot traffic and turnover of luxury frames.
- Maintained inventory accuracy at 98% during quarterly audits for high-end designer brands.
- Maintained compliance with corporate merchandising standards and luxury brand expectations.
- Resolved escalated customer service issues promptly, achieving 99% positive feedback rating.
Financial Counselor/Patient Registrar
Cancer Treatment Centers of America
07.2012 - 11.2012
- Clarified financial obligations and insurance benefits for patient advocacy.
- Executed oncology registration processes for new patients to streamline admissions.
- Managed EHR admission and discharge tasks for outpatient and inpatient visits.
- Completed and scanned consent and registration forms to ensure accurate documentation.
- Maintained cancer registry database for over 1,400 patients, ensuring timely data entry.
- Collaborated with oncologists and healthcare teams to enhance clinical data completeness by 15%.
- Analyzed daily medical records to determine oncology patient eligibility for case reporting.
Remote Executive and Accounting Assistant
Chip Madera Productions, Inc.
08.2010 - 06.2012
- Managed incoming and outgoing financial transactions for national talent corporation, ensuring accuracy and compliance.
- Managed daily accounts payable and receivable processes, ensuring timely and accurate transactions.
- Reconciled bank statements with internal records to maintain financial integrity.
- Maintained meticulous records of invoices, payments, and vendor communications for audit readiness.
- Processed payments and documents, including invoices and employee reimbursements, to maintain workflow efficiency.
- Executed compliance tasks to uphold organizational standards and procedures.
- Coordinated communication with third-party accountants, advisors, and industry coordinators to support effective marketing strategies.
Education
Bachelor of Science - Political Science, Communications
Florida State University
Tallahassee, FLSkills
- Operational management
- Budget management
- Inventory control
- Retention strategies
- Resource coordination
- Team leadership
- Conflict resolution
- Problem-solving
- Health advocacy
- Teaching
- Multitasking
- Empathy and compassion
Certification
Conscious Parenting and Life Coach, anticipated graduation September 2026
Accomplishments
Stakeholder of the Month Award, September 2012, Cancer Treatment Centers of America
Timeline
Family Operations Manager/Full-Time Parent
Self-Employed
10.2021 - Current
Operations Manager
L’optique
03.2021 - 10.2021
Founder & CEO
The Girl Who Said Never
05.2016 - Current
Financial Counselor/Patient Registrar
Cancer Treatment Centers of America
07.2012 - 11.2012
Remote Executive and Accounting Assistant
Chip Madera Productions, Inc.
08.2010 - 06.2012
Bachelor of Science - Political Science, Communications
Florida State University