Elizabeth Williamson
Willard
Summary
With experience in so many areas has helped me become a quick thinker, excellent with typing and providing great customer service. I work well with change and staying on task in stressful situations. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced working environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Also, organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
ESS
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Accounting Clerk/Re
Allure Bridal Bar & Salon
04.2023 - 08.2024
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted with making appointments, taking payments and rescheduling customers.
Customer Service Representative
Instasmile USA
07.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Tow Admin
R&S Towing and Recovery
11.2021 - 03.2022
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
- Responded effectively to sensitive inquiries or complaints.
- Directed customer communication to appropriate department personnel.
- Coordinated appointments, meetings and conferences.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Answered phone calls by 2 rings and asked appropriate questions to determine which department or staff member could be of service.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
911 Telecommunicator
Pender County Sheriff's Office
10.2018 - 11.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Used radio, telephone and computer system to update first responders with new information.
Waitress
MIKS
11.2015 - 01.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Opened and closed the restaurant.
Custodian
Greene Resources
04.2016 - 10.2018
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
High School Diploma -
Cape Fear Community College
Wilmington, NC06.2016
Skills
- Police and fire procedures
- Map reading skills
- Information intake
- Basic life support understanding
- Calendar Management
- Flexible & Adaptable
- Critical thinking
- Customer Service
- Computer skills
- Good telephone etiquette
- Report Preparation
- Appointment Coordination
- Verbal and Written Communication
- Spreadsheet Tracking
- Reception Duties
- Document Sorting
- Accounting and Bookkeeping
- Meeting Note Taking
- Clear Communication
- Computers and Technology
- High Volume Phone Inquiries
- Microsoft Office
- Task Prioritization
- Multitasking and Time Management
- Fast Learner
- Multi-Line Telephone Systems
- Data Entry
- Special needs support
- Multi-subject instruction
- Positive reinforcement
- Student engagement
- Instructional strategies
Education and Training
Wilmington, NC
Contact
Willard, NC 28478
Timeline
Substitute Teacher, K-12
ESS
01.2024 - Current
Accounting Clerk/Re
Allure Bridal Bar & Salon
04.2023 - 08.2024
Customer Service Representative
Instasmile USA
07.2022 - 04.2023
Tow Admin
R&S Towing and Recovery
11.2021 - 03.2022
911 Telecommunicator
Pender County Sheriff's Office
10.2018 - 11.2021
Custodian
Greene Resources
04.2016 - 10.2018
Waitress
MIKS
11.2015 - 01.2019
High School Diploma -
Cape Fear Community College
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