Elizabeth West
Apex
Summary
Energetic, hard working, resourceful Customer Support Analyst known for high productivity and efficient task completion. With various experiences in education, personal training and nutrition coaching, I excel in communication, empathy, and adaptability in any environment.
Overview
13
13
years of professional experience
Work History
Customer Support Analyst
IXL
06.2023 - Current
- Develop and maintain a high level of product expertise.
- Offer ongoing support to customers via phone and email to ensure their success with IXL.
- Analyze and replicate software issues to assist in the creation of bug reports.
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders.
Launch Director, Personal Trainer, Nutrition Coach
Camp Gladiator
05.2018 - 06.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
5th grade teacher and math coach
Joyner Elementary School
08.2017 - 06.2020
- Collaborated with colleagues to develop interdisciplinary lessons for 5th grade math and science, connecting subject matter across various topics.
- Implemented data-driven instruction methods, identifying areas of improvement and tailoring lesson plans accordingly.
- Led professional development workshops for fellow educators, focusing on new approaches to teaching mathematics concepts.
3rd Grader Teacher
Millbrook Elementary
08.2012 - 06.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Teacher
Weifang International
08.2011 - 06.2012
- Strengthened student literacy skills by incorporating reading and writing exercises across all subject areas.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
Education
B.S in Elementary Education -
Elon University
Elon, NC05.2011
Skills
- Salesforce
- Google Suite
- Microsoft Office
- Zoom
- Smartboard/Promethean technology
- Fast paced conflict resolution
- Active Listening
- User Support
- Technical Troubleshooting
- Teamwork and Collaboration
Timeline
Customer Support Analyst
IXL
06.2023 - Current
Launch Director, Personal Trainer, Nutrition Coach
Camp Gladiator
05.2018 - 06.2023
5th grade teacher and math coach
Joyner Elementary School
08.2017 - 06.2020
3rd Grader Teacher
Millbrook Elementary
08.2012 - 06.2018
Teacher
Weifang International
08.2011 - 06.2012
B.S in Elementary Education -
Elon University
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