Elizabeth Velez
Hope Mills
Summary
Dynamic Store Manager with extensive experience at Advanced Auto Parts, excelling in team leadership and customer relations. Proven track record in reducing staff turnover and optimizing store operations. Skilled in training and mentoring employees while managing inventory and financial aspects to enhance profitability and service quality.
Overview
27
27
years of professional experience
Work History
General Store Manager
Advanced Auto Parts
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Advanced Auto Parts
03.2019 - Current
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Oreilly Auto Pats
09.2023 - 01.2025
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
AutoZone
01.1999 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Language Interpretation And Translation
Fayetteville Technical Community College
Fayetteville, NC03-2000
Skills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- Employee supervision
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
General Store Manager
Advanced Auto Parts
01.2025 - Current
Store Manager
Oreilly Auto Pats
09.2023 - 01.2025
General Manager
Advanced Auto Parts
03.2019 - Current
Store Manager
AutoZone
01.1999 - 03.2019
No Degree - Language Interpretation And Translation
Fayetteville Technical Community College
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