Emerging Criminal Justice professional with case management experience in Juvenile Justice. Skilled at working in fast and high-pressure environments with little to no supervision.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
Logans Roadhouse
Fayetteville, North Carolina
04.2024 - Current
Delivered exceptional customer service, fostering positive interactions with diverse clientele.
Cultivated strong customer relationships through active listening and clear communication.
De-escalated conflicts and resolved customer concerns calmly and respectfully.
Communicated effectively with customers, coworkers, and management to solve problems quickly.
Demonstrated sound judgment and decision-making in fast-paced, high-pressure situations.
Ensured accuracy while juggling multiple priorities in a fast-paced environment.
Collaborated with team members to ensure a safe, efficient, and organized work environment.
Adapted to changing situations while maintaining professionalism and attention to detail.
Internship
Tarheel Challenge Academy
Salemburg, NC
02.2026 - 06.2026
Mentored at-risk youth, fostering resilience through guidance, encouragement, and positive role modeling.
Assisted cadets in enhancing communication, problem-solving, and decision-making skills for improved personal development.
Collaborated with instructors and program staff to enhance cadet success and well-being through targeted support.
Built professional relationships that promoted accountability, personal growth, and goal setting.
Observed and supported behavior management strategies in a structured, disciplined environment.
Ensured confidentiality of sensitive information while interacting with youth and staff. while interacting with youth and staff.
Documented participant progress and communicated observations to supervisors as appropriate.
Demonstrated professionalism, patience, and sound judgment while working with adolescents from diverse backgrounds.
Internship
Cumberland County Juvenile Court Counselors
Fayetteville, North Carolina
08.2025 - 11.2025
Accompanied counselors to juvenile court hearings, schools, and community visits, enhancing understanding of case management practices and client dynamics.
Shadowed juvenile court counselors to gain practical insights into daily case management activities and client interactions.
Observed juvenile court proceedings involving delinquency cases and court-ordered interventions.
Assisted with reviewing case files and legal documentation while maintaining strict confidentiality.
Gained knowledge of intake processes essential for youth justice., assessment, referral, and case planning procedures for justice-involved youth.
Collaborated with multidisciplinary professionals serving youth and families, gaining insight into community resources and rehabilitation services.
Developed an understanding of juvenile justice laws, court procedures, and evidence-based approaches to reducing recidivism.
Front of House Manager
Smokey Bones Bar & Fire Grill
Fayetteville, NC
05.2023 - 01.2025
Supervised employees during high-volume shifts, reinforcing adherence to company policies and elevating service standards.
Trained and mentored new employees on workplace expectations, communication, and customer service.
Addressed customer complaints professionally, using conflict resolution and de-escalation techniques.
Assisted management with shift operations and task delegation, facilitating effective problem-solving.
Promoted teamwork and accountability, fostering an efficient work environment.
Demonstrated leadership by supporting staff and ensuring operational goals were met.