Elizabeth Sawin
Chapel Hill
Summary
Sales associate with expertise in customer service and inventory management. Facilitate customer experiences in selecting products that match their tastes through product knowledge and visual merchandising. Strive to build good working relationships with colleagues and maintain a clean, organized environment to encourage sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Abercrombie & Fitch - Hollister
Durham
10.2024 - Current
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Speedway LLC
Chapel Hill
05.2023 - Current
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Collected payments and provided accurate change.
Waiter/Host/Busser/Dishwasher
Rasa Indi-Chinese
Chapel Hill
05.2022 - 11.2022
- Cleared away dirty dishes from tables after each course was finished.
- Provided excellent customer service to ensure repeat customers.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Assisted with setting up the dining area before shift began.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Checked with customers to ensure that they were enjoying their meals.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Brought food and beverages to tables in a timely manner.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Suggested additional items to customers based on their preferences and needs.
- Delivered accurate checks at the end of each meal period.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Took orders from patrons accurately and efficiently.
- Greeted guests and answered questions about menu items.
- Informed customers of daily specials in an engaging manner.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Collected tickets and followed proper cash-handling procedures.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC06-2023
Skills
- Customer service
- Point of sale
- Inventory management
- Visual merchandising
- Product knowledge
- Cash handling
References
References available upon request.
Timeline
Sales Associate
Abercrombie & Fitch - Hollister
10.2024 - Current
Sales Associate
Speedway LLC
05.2023 - Current
Waiter/Host/Busser/Dishwasher
Rasa Indi-Chinese
05.2022 - 11.2022
High School Diploma -
Chapel Hill High School
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