Elizabeth Paige Sessoms
Asheboro,NC
Summary
Dynamic customer service professional with over 5 years of experience in the hospitality and retail sectors, recognized for exceptional team leadership and conflict resolution skills. Proven track record of delivering outstanding customer experiences while effectively managing high-volume interactions and transactions. Committed to resolving issues with professionalism and care, ensuring client satisfaction at every touch point. Eager to leverage expertise in a customer service-focused role within a forward-thinking organization.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Stay-at-Home Parent
01.2017 - Current
- - Managed a busy household, balancing multiple schedules and responsibilities.
- - Developed strong organizational, time management, and problem-solving skills.
- - Coordinated activities, budgeting, and daily operations with efficiency.
- - Strengthened communication, patience, and conflict resolution through parenting and family management.
Assistant Customer Service Manager
Lowes Foods
08.2013 - 12.2017
- - Supervised and trained a team of 15 guest service representatives, improving service delivery and customer satisfaction.
- - Assisted customers with inquiries, concerns, and problem resolution, ensuring positive experiences.
- - Managed financial records, including cash handling, bookkeeping, and reconciliations.
- - Handled a high volume of calls and emails, ensuring prompt and accurate responses.
- - Organized events and collaborated with departments to improve service strategies.
Registered Nurse (Earlier Career Experience)
Various Facilities
01.2005 - 01.2011
- - Delivered compassionate care, education, and support to patients and families.
- - Collaborated with teams to resolve concerns and ensure positive experiences in high-stress environments.
- (Note: Nursing experience demonstrates strong communication, problem-solving, and service skills.)
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Conducted comprehensive assessments to identify patient needs and inform clinical decisions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Associate in Applied Science - Nursing
Wilkes Community College
Wilkesboro, NC06.2009
Skills
- Effective client communication
- Effective conflict resolution
- Training and development
- Interpersonal proficiency
- Analytical and multitasking abilities
- Financial record keeping
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Organizational skills
- Attention to detail
Timeline
Stay-at-Home Parent
01.2017 - Current
Assistant Customer Service Manager
Lowes Foods
08.2013 - 12.2017
Registered Nurse (Earlier Career Experience)
Various Facilities
01.2005 - 01.2011
Associate in Applied Science - Nursing
Wilkes Community College
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