Elizabeth Morin
Durham
Summary
Office Manager with a dynamic approach to enhancing operational efficiency and reducing costs through innovative process improvements. Demonstrates exceptional skills in data management and conflict resolution, fostering a collaborative environment that ensures seamless workflow integration. Committed to optimizing resource allocation and fiscal responsibility, with a passion for improving document accessibility and team coordination.
Overview
6
6
years of professional experience
Work History
Office Manager
Healing Waters of Raleigh
Raleigh
12.2024 - Current
- Manage office operations, enhancing efficiency, and reducing costs through streamlined processes.
- Coordinate team efforts, fostering collaboration and achieving seamless workflow integration.
- Implement organizational electronic systems, improving document accessibility and information retrieval.
- Oversee budget management, ensuring fiscal responsibility and optimal resource allocation.
- Manage Inventory and evaluate Inventory Suppliers every 6-12 months
- Manage therapist's scheduling, availability, and time out of office.
- Fostered a positive work environment by encouraging open communication and teamwork, enhancing staffmorale.
- Optimized office workflows to enhance operational efficiency, resulting in noticeable gains in productivity andreduced overhead costs.
- Schedule Clients over the phone, Collect payments, Enforce firm refund/cancellation policies.
- Streamlined client scheduling by implementing online scheduling, improving service delivery and client satisfaction.
- Implemented data-driven inventory assessments, leading to improved supplier evaluation and more effective resource utilization.
- Maintained accurate financial records and budgets, ensuring compliance fiscal responsibility.
Care Manager
AllCare Plus Pharmacy, an IQVIA Business
Remote
11.2021 - 11.2023
- Demonstrate process analysis/change management skills with attention to detail, and exemplary customer service skills through high volume Inbound and Outbound Patient and Insurance calls, regarding Patient's pharmacy insurance policy and benefits eligibility.
- Contact multiple pharmacy insurance companies daily to confirm, or correct, patient benefit eligibility information while performing benefit investigations, verifying manufacture copay assistance applicability, and check prior authorization and/or appeal status.
- Manage office operations, enhancing efficiency and reducing costs through streamlined processes.
- Coordinate team efforts, fostering collaboration and achieving seamless workflow integration.
- Implement organizational electronic systems, improving document accessibility and information retrieval.
- Oversee budget management, ensuring fiscal responsibility and optimal resource allocation.
- Manage Inventory and evaluate Inventory Suppliers every 6-12 months.
- Manage therapist's scheduling, availability, and time out of office.
- Fostered a positive work environment by encouraging open communication and teamwork, enhancing staff morale.
- Optimized office workflows to enhance operational efficiency, resulting in noticeable gains in productivity and reduced overhead costs.
- Schedule Clients over the phone, Collect payments, Enforce firm refund/cancellation policies.
- Streamlined client scheduling by implementing online scheduling, improving service delivery and client satisfaction.
- Implemented data-driven inventory assessments, leading to improved supplier evaluation and more effective resource utilization.
- Maintained accurate financial records and budgets, ensuring compliance fiscal responsibility.
Physician's Billing Specialist / ASA VII
Albany Medical Center (College)
Albany
10.2019 - 06.2021
- Billing Specialty Experience: Anesthesia, Behavioral Health, Cardiology, Endocrinology, Gastroenterology, Infusion, Internal Medicine, Neurology, OB/GYN, Oncology, Pediatrics, Primary Care, Pulmonology, Ophthalmology, Otology, Otolaryngology, and Radiology.
- Managed approximately over $1.5M in annual billings and collections.
- Answer and resolve 45+ daily patient or insurance telephone inquiries/claims pertaining to assigned hospital tenant - average speed to answer less than 30 seconds, average talk time less than 4 minutes, and average hold time less than 2 minutes.
- Manage Touchpoint phone queue with abandon rate =/< 3%.
- Less than 24-hour business day patient call turnaround time.
- Maintain positive patient call rapport with less than 5 supervisor call requests throughout employment, referred to as a 'super-user.'
- Check & inform 30+ patient's eligibility and benefits for potential cost of treatments, hospitalizations, and procedures.
- Review patient bills for accuracy and completeness, obtain any missing information.
- Resolve patient invoice discrepancies over the phone.
- Prepare, review, and transmit claims using Allscripts, including electronic and paper claim processing.
- Call insurance companies regarding any discrepancy in payments. Assist Accounts Receivables with Claim Denials & Insurance Payment Postings.
- Identify and bill 50+ secondary or tertiary insurances.
- Establish 10+ patient payment plans with follow-up for past due payments, process and post 20+ patient credit card payments, work 25+ collection accounts, and reconcile financial batches up to $5K, including refunds.
- Safeguard patient's credit card information.
- Responsible for reviewing and applying 45+ Hospital Financial Aid assistance and specialized patient discounts to appropriate accounts within specified hospital tenant.
- Update two cash spreadsheets daily, running collection reports.
- Assist in collection & patient correspondence processes; reporting accounts to, or removing accounts from, collections.
Education
Bachelors of Science - Healthcare Administration
Southern New Hampshire University
Online04.2019
Skills
- Customer service and support
- Process optimization
- Financial record keeping
- Data analysis
- Attention to detail
- Time management
- Problem solving
- Data management
- Technical software support
- Payroll administration
- Interviewing techniques
- Process analysis
- Change management strategies
- Quality assurance and control
- Insurance verification and billing
- Claims processing
- Accounts receivable management
- HIPAA compliance
- Clinical data entry
- Effective communication
- Problem solving skills
- Time management techniques
- Multitasking abilities
- Training and development programs
- Conflict resolution strategies
- Team collaboration
- Reliability and flexibility
References
- Kirsten Bullings, All Care Plus/IQVIA, 888-297-6436
- Susan Belak, Albany Medical College, (518) 262-9663
- Cleo Rodgers, Maximus, Inc, (518) 366-1482
Languages
Spanish
Limited
References
References available upon request.
Timeline
Office Manager
Healing Waters of Raleigh
12.2024 - Current
Care Manager
AllCare Plus Pharmacy, an IQVIA Business
11.2021 - 11.2023
Physician's Billing Specialist / ASA VII
Albany Medical Center (College)
10.2019 - 06.2021
Bachelors of Science - Healthcare Administration
Southern New Hampshire University
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