Elizabeth Morales
Whittier
Summary
With extensive experience in service & high capacity for planning, organizing & directing the operation of a company. I would like to consolidate myself professionally where personal achievements & performance are recognized, in addition to allowing opportunities for professional & personal developments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor Housekeeping
Harrah's Cherokee Casino & Resort
08.2020 - Current
- Manage daily housekeeping operation, ensuring standards of cleanliness & sanitizing are met
- Ensure quality service & respond to a guest complain promptly
- Supervising, training & guiding housekeepers
- Inventory of clean linens
- Creating & updating schedules by weekly
- Answer phone from guest, front desk, call center, surveillance, security & any other departments
- Log into the system Lost & Founds
- Update files constantly from my directs
- Inspect rooms ensuring there are clean proper & following protocols
- Welcoming new hires
- As a swing shift supervisor, I must set up SUNRISE shift
- Create work schedules & assign tasks to ensure efficient operation
- Collaborate with front desk & other divisions to meet expectations & guarantee a pleasant & comfortable stay
Housekeeping Attendant
Harrah's Cherokee Casino & Resort
04.2019 - 08.2020
- Performed a general cleaning duties in assigned rooms, including dusting, vacuuming, mopping & sanitizing bathrooms
- In addition, keeping in track deep cleaning sheets
- Worked with a team to complete large cleaning projects
- Communicated with management and other staff members
- Demonstrated exceptional customer service when interacting with guests
- Utilized a variety of cleaning products to removes stains & dirt
- Stoked and organized linen, closets & storage areas
- Reported any maintenance issues to the appropriate personal
- Followed OSHA safety standards to ensure a safe work environment
- Followed established policies & procedures for cleaning
- Responded to a guest requests & inquires in a timely manner
- Replaced bed linens and towels as needed
- Set up and removed linens from guest rooms
- Followed proper safety procedures for hazardous materials
Education
MBA - Education
Interamericana University
Ponce, PR 05-2008
Bachelor of Science - Biology
Interamericana University
Ponce, P.R.12-1998
Skills
- Project management
- Communication
- Multitasking
- Problem-solving
- Leadership
- Attention to detail
- Management of languages, English and Spanish verbal and written
Certification
- Secure claim electronic super bill
- PQRS (Physician Quality reporting System)
- Ley HIPPA (FAMEP. Associations of medical billing in PR.), 12/01/15
Timeline
Shift Supervisor Housekeeping
Harrah's Cherokee Casino & Resort
08.2020 - Current
Housekeeping Attendant
Harrah's Cherokee Casino & Resort
04.2019 - 08.2020
MBA - Education
Interamericana University
Bachelor of Science - Biology
Interamericana University
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