Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Morales

Whittier

Summary

With extensive experience in service & high capacity for planning, organizing & directing the operation of a company. I would like to consolidate myself professionally where personal achievements & performance are recognized, in addition to allowing opportunities for professional & personal developments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor Housekeeping

Harrah's Cherokee Casino & Resort
08.2020 - Current
  • Manage daily housekeeping operation, ensuring standards of cleanliness & sanitizing are met
  • Ensure quality service & respond to a guest complain promptly
  • Supervising, training & guiding housekeepers
  • Inventory of clean linens
  • Creating & updating schedules by weekly
  • Answer phone from guest, front desk, call center, surveillance, security & any other departments
  • Log into the system Lost & Founds
  • Update files constantly from my directs
  • Inspect rooms ensuring there are clean proper & following protocols
  • Welcoming new hires
  • As a swing shift supervisor, I must set up SUNRISE shift
  • Create work schedules & assign tasks to ensure efficient operation
  • Collaborate with front desk & other divisions to meet expectations & guarantee a pleasant & comfortable stay

Housekeeping Attendant

Harrah's Cherokee Casino & Resort
04.2019 - 08.2020
  • Performed a general cleaning duties in assigned rooms, including dusting, vacuuming, mopping & sanitizing bathrooms
  • In addition, keeping in track deep cleaning sheets
  • Worked with a team to complete large cleaning projects
  • Communicated with management and other staff members
  • Demonstrated exceptional customer service when interacting with guests
  • Utilized a variety of cleaning products to removes stains & dirt
  • Stoked and organized linen, closets & storage areas
  • Reported any maintenance issues to the appropriate personal
  • Followed OSHA safety standards to ensure a safe work environment
  • Followed established policies & procedures for cleaning
  • Responded to a guest requests & inquires in a timely manner
  • Replaced bed linens and towels as needed
  • Set up and removed linens from guest rooms
  • Followed proper safety procedures for hazardous materials

Education

MBA - Education

Interamericana University
Ponce, PR
05-2008

Bachelor of Science - Biology

Interamericana University
Ponce, P.R.
12-1998

Skills

  • Project management
  • Communication
  • Multitasking
  • Problem-solving
  • Leadership
  • Attention to detail
  • Management of languages, English and Spanish verbal and written

Certification

  • Secure claim electronic super bill
  • PQRS (Physician Quality reporting System)
  • Ley HIPPA (FAMEP. Associations of medical billing in PR.), 12/01/15

Timeline

Shift Supervisor Housekeeping

Harrah's Cherokee Casino & Resort
08.2020 - Current

Housekeeping Attendant

Harrah's Cherokee Casino & Resort
04.2019 - 08.2020

MBA - Education

Interamericana University

Bachelor of Science - Biology

Interamericana University

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Elizabeth Morales