Elizabeth Misher
Charlotte
Summary
Customer service specialist with 10+ years of hands on experience in aviation and healthcare environments, driving safe passenger handling and efficient ramp operations. leads teams to improve on time performance and passenger satisfaction while remaining customer focused and enforcing FAA and TSA standards. Aims to expand into broader customer experience roles that blend operations and frontline service.
Overview
10
10
years of professional experience
Work History
Ramp Supervisor
Unifi Aviation
Charlotte, NC
03.2024 - Current
- Coordinated ground crew activities to optimize turnaround times for incoming and outgoing flights.
- Supervised ramp operations, ensuring adherence to safety protocols and efficient aircraft servicing.
- Greet passengers at the jet bridge and provide directions and assistance during boarding and deplaning.
- Monitored equipment performance and conducted routine inspections to maintain operational readiness.
- Trained new team members on operational procedures and safety guidelines, fostering a collaborative environment.
Patient Care Coordinator
Chime Solutions
Charlotte, NC
08.2019 - 01.2023
- Coordinated patient appointments and maintained schedules to optimize workflow efficiency.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Implemented electronic health record systems, ensuring accurate data entry and management.
- Resolved billing disputes with patients by explaining charges and arranging payment plans when appropriate.
- Documented interactions accurately and maintained customer records in CRM system.
- Provided exceptional customer service to each patient.
Patient Services Associate
Lash Group
Fort Mill, SC
04.2016 - 12.2018
- Facilitated communication between patients and healthcare providers effectively.
- Managed patient inquiries and appointment scheduling efficiently.
- Provided exceptional customer service in high-pressure environments.
- Streamlined administrative processes to enhance operational workflows.
- Promoted a welcoming atmosphere by greeting patients, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Education
High School Diploma -
Christian Correspondence High School
Townsend, GAA Notary Public - North Carolina Notary Public
Gaston College
Dallas, NC02-2026
Skills
- FAA/TSA Compliance
- Emergency Procedures Awareness
- Time management
- Multitasking Abilities
- Regulatory Compliance
- Customer Focused
- Problem-solving
- Teamwork and collaboration
- Team Collaboration
- Conflict Resolution
- Safety Management
- Critical thinking
- Microsoft Office & Computer systems
- Empathy
Timeline
Ramp Supervisor
Unifi Aviation
03.2024 - Current
Patient Care Coordinator
Chime Solutions
08.2019 - 01.2023
Patient Services Associate
Lash Group
04.2016 - 12.2018
High School Diploma -
Christian Correspondence High School
A Notary Public - North Carolina Notary Public
Gaston College