Elizabeth McCoy
Cary,NC
Overview
4
4
years of professional experience
Work History
Benefits Account Manager
Acentria Insurance
05.2023 - Current
- Manage 4+ accounts' group disability/life insurance claims
- Service accounts of over 300 employee's with all life&health related questions and issues
- Conduct monthly in-person new hire meetings to educate employees of the benefits available to them
- Present Annual Enrollment meetings to over 50 groups each year
- Develop processes for managing benefits, paperwork, and record keeping
- Consistently exceed performance targets
- Diligently answer phone calls daily and provide stellar customer service
Recruiter
Best Impressions Caterers
08.2022 - 04.2023
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions
- Conducted in-person and phone interviews on a weekly basis
- Reviewed employment applications, candidate backgrounds, skills, compensation needs, and other qualifications
- Participated in local job fairs and recruitment events for prospective hiring
- Onboarded new candidates on a weekly basis
Researcher
Appalachian State Psychology Capstone Project
01.2022 - 04.2022
- Designed semester-long qualitative research project to investigate the effects of antidepressant medication versus exercise on mental disorders
- Conducted research and drafted a paper to articulate results
- Delivered presentation of findings to fellow psychology students and faculty
Front End Sales Associate
Lowe’s Home Improvement
05.2021 - 08.2021
- Consistently ranked among the top 10 cashiers for speed, accuracy, and friendliness
- Recommended, located and promoted products to approximately 100 customers daily
- Earned 97% success rating based on customer feedback surveys
Swim instructor
Sunset Ridge Golf Club
05.2020 - 08.2020
- Taught structured lessons to groups of children ages 3-10 years
- Communicated lesson goals and outcomes to families
- Created lesson plans tailored to each child based on skill level and abilities
Fast Food Team Member
Krispy Kreme
06.2020 - 08.2020
- Processed cash, credit, debit, and gift card transactions
- Maintained sanitation, health, and safety standards in work areas following store and company protocol
- Guided customers in selecting food items, beverages, and desserts to drive sales
Retail Sales Associate
Learning Express Toys & Gifts
11.2020 - 01.2021
- Promoted merchandise to meet store sales targets
- Created engaging relationships with customers and provided product recommendations aligned with their needs
Education
Bachelor of Science - Psychology, Human Services
Appalachian State University
Boone, NC05.2022
Skills
- Over 5 years of excellent customer service
- Licensed NC Life&Health Insurance Agent
- Account Management
- Employee Benefits
- Adobe Acrobat
- Experience and success in fast-paced establishments
- Recruiting and Sourcing
- New Hire Orientation/Onboarding
- Highly dependable and motivated
Leadership Experience
Head Soccer Coach of U10 Soccer Team August 2021-November 2021
Watauga County Parks & Rec- Boone, NC
- Led a team of fifteen 9/10-year olds three times a week in practices and games
- Planned weekly practice incorporating games, drills, cardio, and conditioning
- Encouraged good sportsmanship, teamwork, and communication
Timeline
Benefits Account Manager
Acentria Insurance
05.2023 - Current
Recruiter
Best Impressions Caterers
08.2022 - 04.2023
Researcher
Appalachian State Psychology Capstone Project
01.2022 - 04.2022
Front End Sales Associate
Lowe’s Home Improvement
05.2021 - 08.2021
Retail Sales Associate
Learning Express Toys & Gifts
11.2020 - 01.2021
Fast Food Team Member
Krispy Kreme
06.2020 - 08.2020
Swim instructor
Sunset Ridge Golf Club
05.2020 - 08.2020
Bachelor of Science - Psychology, Human Services
Appalachian State University
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