Elizabeth Inman
Sanford
Summary
Detail-oriented professional with extensive experience at Sanford Honda, excelling in title processing and warranty administration. Proven ability to maintain accuracy in documentation and enhance team knowledge through effective training. Skilled in multitasking and data entry, consistently achieving high standards in compliance and customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Title Clerk
Sanford Honda
12.2020 - Current
- Assisted with processing vehicle title applications and registrations.
- Maintained accurate records in title management systems.
- Supported customer inquiries regarding title transfers and documentation requirements.
- Learned state regulations and compliance related to vehicle titles.
- Collaborated with team members to ensure timely processing of titles.
- Conducted quality checks on documents for accuracy and completeness.
- Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
Warranty Administrator
Sanford Honda
01.2016 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Maintained accurate records of warranty claims, facilitating timely reimbursements and inventory adjustments.
- Developed training materials for new staff, enhancing understanding of warranty processes and systems.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
Receptionist
Sanford Honda
07.2012 - Current
- Managed front desk operations, ensuring smooth visitor experiences and efficient communication.
- Coordinated appointment scheduling, optimizing daily office workflow and resource allocation.
- Assisted in maintaining office supplies, contributing to cost-effective inventory management.
- Developed and implemented filing systems, enhancing document retrieval and organization efficiency.
- Trained new staff on reception protocols, fostering a collaborative team environment.
- Handled multi-line phone system, responding promptly to inquiries and directing calls effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected all payment types, processed transactions and updated relevant records.
Education
High School Diploma -
Central Carolina Community College
Sanford, NCSkills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Payables
- Receivables
- Data entry
- Multitasking
- Research and analysis
- Vitu proficient
- Detail-oriented
- Administrative skills
- Self motivation
Timeline
Title Clerk
Sanford Honda
12.2020 - Current
Warranty Administrator
Sanford Honda
01.2016 - Current
Receptionist
Sanford Honda
07.2012 - Current
High School Diploma -
Central Carolina Community College