Elizabeth Hudson
Lincolnton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Cashier
Foodlion Grocery Store
Maiden
08.2024 - Current
- Operated cash register, processing customer transactions efficiently.
- Assisted customers with product inquiries and purchases.
- Maintained clean and organized checkout area for customer convenience.
- Provided friendly and prompt service to enhance customer experience.
- Handled cash, credit, and debit transactions accurately.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Manager
Walmart
Charlotte
10.2021 - 08.2024
- Assisted in managing daily store operations and team schedules.
- Coordinated employee training sessions to enhance service standards.
- Monitored inventory levels and organized product restocking activities.
- Addressed customer inquiries and resolved complaints effectively.
- Collaborated with department managers to optimize workflow processes.
- Implemented merchandising strategies to improve product visibility.
- Evaluated team performance and provided constructive feedback regularly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Team Lead
Walmart
Belmont
03.2021 - 10.2021
- Led daily team meetings to align goals and address challenges.
- Coordinated project timelines and delegated tasks among team members.
- Mentored junior staff to enhance skills and improve team performance.
- Streamlined workflow processes to increase efficiency within the department.
- Provided training sessions on new tools and systems for team members.
- Implemented quality control measures to maintain high standards in operations.
- Resolved conflicts within the team to foster a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
Department Manager
Walmart
Belmont
11.2020 - 03.2021
- Managed daily operations to ensure efficient workflow and team productivity.
- Supervised staff to maintain high standards of customer service and compliance.
- Implemented training programs to enhance employee skills and performance.
- Addressed employee concerns promptly to foster a positive work environment.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
Associate
Walmart
Belmont
08.2019 - 11.2020
- Collaborated with teams to develop project plans and timelines.
- Analyzed data to identify opportunities for process improvements.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Maiden High School
Maiden, NCSkills
- Cash handling
- POS system operation
- Inventory management
- Merchandising strategies
- Customer service
- Team leadership
- Training coordination
- Operational compliance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Performance evaluation
- Time management skills
- Daily reporting
- Hospitality and accommodation
- Basic math
- Regulatory compliance
- Multitasking and organization
- Written and verbal communication
- Clear communication
- Professionalism and courtesy
- Team collaboration
- Issue resolution
- Work ethic and integrity
- Patience and empathy
- Records maintenance
- Cleaning and sanitizing
- Ordering and stocking
Languages
English
Native/ Bilingual
Timeline
Cashier
Foodlion Grocery Store
08.2024 - Current
Assistant Manager
Walmart
10.2021 - 08.2024
Team Lead
Walmart
03.2021 - 10.2021
Department Manager
Walmart
11.2020 - 03.2021
Associate
Walmart
08.2019 - 11.2020
Maiden High School