Elizabeth Flores
Statesville
Summary
Dedicated customer service professional with strong skills in conflict resolution and time management. Proven ability to enhance customer satisfaction through effective communication and teamwork in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Statesville, NC
07.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cash drawer accuracy through regular balancing.
- Collaborated with team members to enhance overall customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Sales Associate
Bath & Body Works
Statesville, NC
10.2023 - 12.2024
- Provided exceptional customer service to enhance shopping experience and build brand loyalty.
- Assisted in visual merchandising to create appealing product displays that drive sales.
- Trained new associates on operational procedures and customer service standards for consistent performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree -
Mitchell Community College
Statesville, NCSkills
- Customer service
- Reliability and punctuality
- Time management
- Multitasking and organization
- Conflict resolution
- Stress management
- Employee training
Languages
Spanish
Professional Working
Timeline
Customer Service Cashier
Lowes Home Improvment
07.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 12.2024
No Degree -
Mitchell Community College