Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Ferebee

Elizabeth city

Summary

Dynamic Store Manager with a proven track record at Dunkin' Donuts, excelling in hourly shift management and personnel development. Achieved significant sales growth through effective promotional planning and exceptional customer service. Skilled in inventory control and fostering a collaborative team environment, ensuring operational excellence and high customer satisfaction.

Overview

9
9
years of professional experience

Work History

Store Manager

Dunkin' Donuts
12.2024 - Current
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Taco Bell
10.2020 - 11.2024
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Interacted well with customers to build connections and nurture relationships.

Cleaner

Seaside Vacations
07.2020 - 09.2020
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.

Ophthalmic Technologist

Albemarle Eye Care
11.2019 - 07.2020
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.

Cashier

Lowes Home Improvment
03.2019 - 02.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Crew Member

McDonald's
01.2019 - 06.2019
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.

Non-Profit Intern

Harbor of Hope Foundation
01.2016 - 01.2019
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Edited and proofread documents for accuracy and completeness.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.

Education

High School Diploma -

Homeschool
Currituck, NC
01-2018

Skills

  • Hourly shift management
  • Store operations oversight
  • Personnel development
  • Promotional planning

Timeline

Store Manager

Dunkin' Donuts
12.2024 - Current

Assistant Store Manager

Taco Bell
10.2020 - 11.2024

Cleaner

Seaside Vacations
07.2020 - 09.2020

Ophthalmic Technologist

Albemarle Eye Care
11.2019 - 07.2020

Cashier

Lowes Home Improvment
03.2019 - 02.2020

Crew Member

McDonald's
01.2019 - 06.2019

Non-Profit Intern

Harbor of Hope Foundation
01.2016 - 01.2019

High School Diploma -

Homeschool

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Elizabeth Ferebee