ELIZABETH ESTRELLA PADILLA
Charlotte
Summary
Customer service professional with proven ability to deliver effective solutions and enhance customer satisfaction. Skilled in resolving complex issues, maintaining high standards, and adapting to changing needs. Strong team collaborator focused on achieving results and fostering reliable support environment. Proficient in communication, problem-solving, and multi-tasking to meet customer needs efficiently.
Overview
8
8
years of professional experience
Work History
Customer Solutions Agent
Spectrum Business
Charlotte, NC
01.2025 - Current
- Resolved customer inquiries through effective problem-solving and communication strategies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Increased sales by 10%.
- Streamlined ticket resolution process, improving response times for customer issues.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Led weekly meetings to discuss performance metrics and implement best practices.
- Strengthened client relationships through personalized attention and empathetic communication style.
Bilingual Enrolment Call Center
Thriveworks Counseling And Coaching
Charlotte, NC
08.2022 - 09.2024
- Answered incoming calls from customers in Spanish and English, providing technical support and customer service.
- Resolved customer complaints in a timely manner by determining the cause of the problem.
- Attended regular training sessions to stay informed about changes in company policies or procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Managed over 40 customer calls per day.
Fulfillment Associate
Amazon
Charlotte, NC
02.2021 - 07.2022
- Pack items to be shipped out to customers while maintaining good quality and a production rate of over 100%.
- Pick items that customers have ordered to be shipped, while maintaining good quality and a production rate over 100%.
- Provide packers with the materials they need to pack successfully, keep a clean and organized line.
- Slam Operator: Keep the slam lines running, correct packages that kick out for various reasons, and make sure the product in the package is the correct product that the customer ordered.
- Train new associates on how to succeed in the company and within the pack department. Also, train current associates for indirect roles.
- Arrive early every day to ensure pack lines and stations are prepared for the start of the shift, making sure that each line has enough work, and the stations are stocked with the needed materials.
Sales Representative
Metro by T Mobile Authorized Retailer
Charlotte
08.2018 - 08.2021
- Customer service - dealing with customers every day.
- Meeting sales goals.
- Money management.
- I've been in charge of closing the store and making sure that everything is closed.
- Knowing how to deal with an upset customer.
- Negotiation - persuading the customer to get a better product.
- Providing customer information.
- Presentation skills.
Restaurant Staff
Viva Chicken
Charlotte
10.2017 - 04.2018
- Taking the customers to their tables.
- Making sure the customers were happy with the staff and the service.
- Counting the money and making sure everything was ready for closing.
Education
Associate in Science -
Central Piedmont Community College
Charlotte, NC10.2020
High school diploma - undefined
South Mecklenburg High School
Charlotte, NC06.2018
Skills
- Oral Communication
- Presentation Skills
- Adaptability
- Sales Management
- Account Management
- Cash Handling Experience
- Problem Solving
- Training Experience
- Customer Support
- Sales Expertise
- Warehouse Experience
- Time management
- Goal setting and achievement
- Client retention strategies
Languages
English: Full Professional
Spanish: Full Professional
Timeline
Customer Solutions Agent
Spectrum Business
01.2025 - Current
Bilingual Enrolment Call Center
Thriveworks Counseling And Coaching
08.2022 - 09.2024
Fulfillment Associate
Amazon
02.2021 - 07.2022
Sales Representative
Metro by T Mobile Authorized Retailer
08.2018 - 08.2021
Restaurant Staff
Viva Chicken
10.2017 - 04.2018
High school diploma - undefined
South Mecklenburg High School
Associate in Science -
Central Piedmont Community College