Elizabeth Castaneda
Louisburg
Summary
Resourceful Public Safety Telecommunicator and EMT experienced in managing emergency response operations. Skilled in assessing situations, coordinating with emergency services, and communicating with diverse populations. Capable of making critical decisions under pressure and fostering collaboration with outside agencies and mutual aid partners. Background includes Emergency Management and Volunteer Fire Department operations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
WakeMed Health
Raleigh
08.2016 - Current
- Coordinated emergency communications for critical incidents and routine operations to ensure effective response and resource allocation.
- Handled emergency phone calls calmly, gathering pertinent information to support prompt decision-making and response.
- Maintained accurate records of all communications during emergencies, facilitating thorough reporting and analysis.
- Managed multi-line phone systems and two-way radio communications effectively.
- Created detailed logs of all incoming calls, messages, and transmissions received via radio or telephone lines.
- Monitored multiple radio frequencies simultaneously for incoming calls.
- Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Transport units. Triages and dispatches emergency calls for service. Maintains and schedules patient discharges and outside MD appointments. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.
Police Emergency Dispatcher
Town of Wake Forest
Wake Forest
02.2001 - 08.2016
- Coordinated responses to urgent calls for police, fire, and medical services.
- Managed emergency communication, ensuring timely and accurate information exchange between responders and the public.
- Operated multi-channel radio systems, relaying critical information to enhance coordination among emergency responders.
- Monitored multiple radio frequencies, facilitating contact with police officers in the field and dispatching appropriate personnel for rapid response.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Conducted thorough research via DCI/NCIC on vehicles, wanted individuals, and missing persons to support law enforcement efforts.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
EMT-Intermediate
Franklin County EMS
Louisburg
06.1994 - 12.2003
- Operated advanced life support equipment to effectively stabilize patients during transit.
- Delivered emergency medical care during critical incidents and while transporting patients to ensure optimal outcomes.
- Conducted thorough assessments to determine appropriate medical interventions.
- Transported ill or injured persons to appropriate medical facilities while providing care en route.
- Documented patient conditions and treatment administered accurately to support continuity of care.
- Completed paperwork documenting patient assessment findings and treatment given accurately and promptly.
Administrative Assistant
Franklin County EMS
Louisburg
07.1997 - 02.2001
- Composed letters, memos, reports, emails, presentations and other written correspondence for management staff.
- Facilitated meetings by preparing agendas and documenting minutes promptly.
- Coordinated communication between departments, enhancing collaboration and information flow within the organization.
- Managed communications between departments and external agencies effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors professionally, addressing inquiries and efficiently directing them to appropriate personnel.
- Maintained office supplies inventory, ensuring availability and timely restocking to support daily operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
High School Diploma -
Louisburg HIgh School
Louisburg, NC05-1991
Some College (No Degree) - General Studies
Vance-Granville Community College
Henderson, NCSkills
- Emergency response coordination
- Incident triage
- Computer aided dispatch
- Emergency management
- Public Safety Procedures
- Police department procedures
- Medical terminology
- Data documentation
- Radio monitoring
- Multi-line communication
- Public safety awareness
- Effective communication
- Emergency medical technician
- DCI/CJ Leads
Affiliations
- Volunteer- Louisburg Fire Department
Certification
- NC EMT-Basic
- FEMA 100
- FEMA 100.LEb
- FEMA 144
- FEMA 200.c
- FEMA 201
- FEMA 700
- FEMA 800.C
- FEMA 909
Timeline
Emergency Communications Specialist
WakeMed Health
08.2016 - Current
Police Emergency Dispatcher
Town of Wake Forest
02.2001 - 08.2016
Administrative Assistant
Franklin County EMS
07.1997 - 02.2001
EMT-Intermediate
Franklin County EMS
06.1994 - 12.2003
High School Diploma -
Louisburg HIgh School
Some College (No Degree) - General Studies
Vance-Granville Community College