Elizabeth Cartwright
Raleigh
Summary
Performance-driven Professional specializing in the intersection of sales operations and product lifecycle management. Adept at transforming raw market intelligence into actionable sales strategies and custom tracking solutions. Recognized for a unique ability to lead high-performing teams, streamline complex supply chains, and resolve high-stakes customer conflicts. Committed to maximizing profitability through meticulous inventory control, data integrity, and post-sale excellence.
Overview
5
5
years of professional experience
Work History
Product Line Manager
Wake Forest
Wake Forest, NC, USA
08.2025 - Current
- Strategic Sales Planning: Partner with Territory Managers and principals to conduct quarterly line reviews; leverage multi-year data and market trend insights to identify growth opportunities and bridge sales gaps.
- Sales Operations & CRM Management: Design and maintain custom tracking tools and CRM databases to monitor account-level opportunities, ensuring data integrity and streamlining communication between factories and internal stakeholders.
- Full-Cycle Order Management: Execute the end-to-end sales lifecycle, from gathering market intelligence for competitive quoting to processing complex purchase orders and overseeing commission reconciliation.
- Post-Sale Excellence: Direct post-sale support, including warranty claims and RGA (Return Goods Authorization) processing, while managing manufacturer relations in strict accordance with company SOPs.
Senior Sales Representative
High Quality Steel Structures
Winston-Salem, NC
12.2023 - 08.2025
- Strategic Revenue Growth: Orchestrated sales strategies that consistently exceeded quarterly revenue targets while managing a high-value client portfolio to maximize retention.
- Process Optimization: Collaborated with cross-functional teams to refine sales workflows, identifying and eliminating bottlenecks to improve team-wide operational efficiency.
- Leadership & Mentorship: Spearheaded onboarding and training for new sales representatives, delivering technical product workshops and sales coaching to accelerate 'time-to-productivity.'
- Pipeline Management: Directed all sales activities within CRM software, utilizing data-driven forecasting to manage strategic accounts and maintain high data integrity.
Internet Response Expert
Randy Marion Buick GMC
Huntersville, NC
09.2022 - 01.2023
- Lead Conversion & Negotiation: Identified and converted high-intent leads through cold calling and networking; negotiated pricing and terms to secure profitable sales agreements.
- Client Relationship Management: Built a robust client base by providing rapid, professional responses to inquiries and resolving complex issues to ensure long-term satisfaction.
- Market Intelligence: Conducted continuous research on industry trends and competitor offerings to effectively position products during sales presentations.
- Operational Agility: Thrived in a fast-paced environment, meeting aggressive goals through self-motivation and rapid adaptation to new sales software and market shifts.
Assistant Manager
Massage Envy
Indian Trail, NC
03.2021 - 09.2022
- Operational Leadership: Directed daily clinic operations and maintained high-performance standards for service delivery and client experience.
- Human Capital Development: Spearheaded training programs for new staff focusing on customer service excellence and operational protocols, fostering a culture of professional growth.
- Workforce Optimization: Managed staff scheduling for peak demand periods, balancing labor coverage with budgetary constraints to maximize profitability.
- Supply Chain Control: Managed end-to-end inventory lifecycles and conducted rigorous audits to maintain 100% stock accuracy and minimize overhead costs.
- Conflict Resolution: Acted as the primary escalation point for complex customer inquiries, utilizing advanced problem-solving to enhance brand loyalty and service recovery.
Education
Bachelor of Science - Operations & Supply Chain Management
University of North Carolina at Charlotte
Charlotte, NC12.2023
Skills
- Strategic Sales Planning
- Market Trend Analysis
- Technical Quoting & ERP
- Inventory & Audit Control
- CRM & Data Integrity
- Portfolio Management
- Revenue Forecasting
- Sales Training & Coaching
- Process Optimization
- Full-Cycle Sales Support
- Cross-functional Leadership
- Stakeholder Relations
Timeline
Product Line Manager
Wake Forest
08.2025 - Current
Senior Sales Representative
High Quality Steel Structures
12.2023 - 08.2025
Internet Response Expert
Randy Marion Buick GMC
09.2022 - 01.2023
Assistant Manager
Massage Envy
03.2021 - 09.2022
Bachelor of Science - Operations & Supply Chain Management
University of North Carolina at Charlotte