Elizabeth Bya
Statesville
Summary
Committed Healthcare professional bringing 7 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution. Detail-oriented Bookkeeper with financial reporting and regulatory compliance expertise. Managed bookkeeping services for three private clients and consistently adhered to complex standards. Exceptional bookkeeping, reporting and communications skills enabled impressive results. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bookkeeper
Tokyo Japanese Seafood and Steakhouse
06.2022 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Manager
Tokyo Japanese Seafood and Steakhouse
03.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Care Provider
Medicaid
02.2021 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Customer Service Representative
VFC
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Caregiver
Department of Veterans Affair
05.2017 - 02.2021
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Engaged client in physical and mental activities to sustain quality of life.
- Reported concerns to supervisory caregiver to maintain optimal care for all client needs.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Administered necessary medications as directed by care plan.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported patients to and from medical, dental and personal care appointments.
- Worked with supervisory medical staff to review cases and improve care.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Receptionist
Salvation Army
11.2016 - 01.2017
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Sorted incoming mail and directed to correct personnel each day.
- Rendered information to callers and drafted office emails.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Skills
- Client documentation
- First aid and safety
- Patient Care Advocacy
- Behavior redirection
- Client satisfaction
- Wound care
- Medication administration
- Transporting files
- Microsoft
- Resourceful
- Data organization
- Tech-savvy
- Scheduling and calendar management
- Multi-line phone systems
- Bookkeeping
- Accounts Receivable
- Accounting and bookkeeping
- Quickbooks
- Bank Statement Reconciliation
- Financial Reporting
- Inventory Tracking
- Financial Management
- Vendor Management
Certification
DoVA National Veteran Caregiver Training Program
Timeline
Customer Service Representative
VFC
10.2024 - 01.2025
Bookkeeper
Tokyo Japanese Seafood and Steakhouse
06.2022 - Current
Manager
Tokyo Japanese Seafood and Steakhouse
03.2021 - Current
Care Provider
Medicaid
02.2021 - Current
Caregiver
Department of Veterans Affair
05.2017 - 02.2021
Receptionist
Salvation Army
11.2016 - 01.2017
Similar Profiles
Julian RuizJulian Ruiz
Host at Tokyo Japanese SteakhouseHost at Tokyo Japanese Steakhouse
Alyssa WalkupAlyssa Walkup
Server at Tokyo Japanese Steakhouse and Sushi BarServer at Tokyo Japanese Steakhouse and Sushi Bar
Jaci SandovalJaci Sandoval
Server at Tokyo Japanese Steakhouse and Sushi BarServer at Tokyo Japanese Steakhouse and Sushi Bar
Lisa PearsonLisa Pearson
CPS Social Worker Supervisor at Surry County Department of Social ServicesCPS Social Worker Supervisor at Surry County Department of Social Services
Cheree CardwellCheree Cardwell
High School Counselor at Iredell-Statesville SchoolsHigh School Counselor at Iredell-Statesville Schools