Summary
Work History
Education
Skills
Timeline
Generic

ELIZABETH BURSON

Landis

Summary

Dedicated Remote Customer Service Agent with extensive experience handling high-volume inbound support calls, resolving customer issues, and ensuring satisfaction in remote environments. Highly skilled in multichannel communication, troubleshooting, and documentation. Proven ability to work independently, manage time effectively, and meet performance metrics while delivering outstanding customer experiences.

Work History

Remote Customer Service Advisor

Teleperformance USA
  • Company Overview: General Motors Rewards Program
  • Provided remote support for GM Rewards customers via phone and digital channels
  • Resolved inquiries related to accounts, rewards, and billing with efficiency
  • Maintained high customer satisfaction scores while working from home
  • Achieved Platinum agent status based on service quality and KPIs
  • General Motors Rewards Program

Assistant Manager / Operations Manager

Boot Barn
Concord
  • Managed customer experience across store, phone, and e-commerce support channels
  • Led staff training on service standards, communication, and conflict resolution
  • Reviewed feedback to enhance satisfaction and streamline service workflows

Customer-Facing Merchandiser

Acosta
  • Company Overview: Home Depot / Dollar General
  • Assisted customers in retail environments with product selections and issue resolution
  • Handled escalations and inquiries while ensuring brand standards were upheld
  • Demonstrated adaptability and communication skills in fast-paced customer roles
  • Home Depot / Dollar General

Education

Associate Degree - Business Management & Accounting

Community College of Beaver County (CCBC)
Monaca, PA

Skills

  • Remote Customer Support
  • Call Handling & Issue Resolution
  • CRM & Ticketing Systems
  • Time Management
  • Customer Satisfaction Metrics
  • Verbal & Written Communication
  • Conflict Resolution
  • Self-Motivation
  • Multitasking
  • Technical Troubleshooting
  • Conflict resolution
  • Workflow optimization
  • Account management
  • Digital communication
  • Performance analysis
  • Time management
  • Quality assurance
  • Live chat support
  • Call center operations
  • CRM software
  • Proficient in Sales Force, Ohe CRM, Avaya
  • Payment processing

Timeline

Remote Customer Service Advisor

Teleperformance USA

Assistant Manager / Operations Manager

Boot Barn

Customer-Facing Merchandiser

Acosta

Associate Degree - Business Management & Accounting

Community College of Beaver County (CCBC)

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ELIZABETH BURSON