Elizabeth B. Sobalvarro Franco
Burlington
Summary
Dedicated and compassionate healthcare professional with experience in both clinical and administrative roles. Possess a strong background in hands-on patient care, customer service, and healthcare management. Seeking to broaden my experience and pursue professional growth opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Coordinator
Atrium Health Wake Forest Baptist
US
- Current
- Managed and coordinated all aspects of the referral process for department of Neurology
- In charge of scheduling specialty clinics and Botox for headache clinic
- Transcribed and prepped referrals for scheduling
- Reviewed patient records through Epic to determine apprope referrals based on medical necessity and insurance requirements
Client Service Representative
Elon Oaks Veterinary Hospital
Elon, NC
08.2022 - 06.2024
- Assisted clients in scheduling appointments and managing pet care needs.
- Responded to client inquiries, providing accurate information on services and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with veterinary staff to ensure seamless patient care and service delivery.
Patient Access Coordinator
UF Health Shands Hospital
Gainesville, Florida
07.2021 - 08.2022
- Coordinated referrals to specialist and managed patient scheduling and electronic charts.
- Assisted in scheduling follow ups and coordinating slot utility different departments.
- Assisted in different projects given by practice manager.
Patient Safety Attendant
Atrium Health Cabarrus
Concord, NC
09.2020 - 06.2022
- Addressed patient inquiries and concerns promptly, demonstrating strong problem-solving skills and empathy
- Provided emotional support to anxious or distressed patient through active listening techniques
- Experience with 1 on 1 patient care, restraint management, and maintaining accurate record of patient interactions
Sales Associate
Old Navy
Mebane, NC
06.2016 - 07.2019
- Providing excellent customer service by greeting customers, providing assistance during the shopping process, and assisting in the fitting room
- Handled cash registers and heavy volume of customers
Education
High School Diploma - General
Graham High School
Graham, NC05.2017
Bachelors - Health Systems Management
University of North Carolina at Charlotte
Charlotte, NC05.2021
Skills
- EMR Systems
- Crisis Intervention
- Insurance Verification
- Microsoft
- Patient scheduling
- HIPAA compliance
- Workflow management
- Scheduling
Certification
BLS/CPR, 2027-09-01
Languages
Spanish
Timeline
Client Service Representative
Elon Oaks Veterinary Hospital
08.2022 - 06.2024
Patient Access Coordinator
UF Health Shands Hospital
07.2021 - 08.2022
Patient Safety Attendant
Atrium Health Cabarrus
09.2020 - 06.2022
Sales Associate
Old Navy
06.2016 - 07.2019
Practice Coordinator
Atrium Health Wake Forest Baptist
- Current
Bachelors - Health Systems Management
University of North Carolina at Charlotte
High School Diploma - General
Graham High School