ELIZABETH BROOKS
THOMASVILLE
Summary
Ambitious professional with extensive experience in customer relationship management, dedicated to driving exceptional customer satisfaction and retention. Recognized for outstanding relationship-building and communication skills, with a proven ability to cultivate a positive work culture within teams across sales, customer service, logistics, and operations management. Expertise in enhancing customer loyalty and retention through strategic relationship development, consistently leading to improved satisfaction levels. Committed to leveraging these skills to contribute effectively to organizational success.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist, Industrial Accounts
Hafele America Co.
Archdale, NC
12.2019 - Current
- Managed customer inquiries through multiple channels to enhance satisfaction and resolve issues efficiently.
- Collaborated with cross-functional teams to streamline processes, reducing response times and enhancing efficiency.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Operations Manager
Homeplace Group Inc.
High Point, NC
09.2011 - 10.2019
- Help various departments coordinate to meet an end goal and oversee daily operations to ensure goals are achieved
- Managed daily business operations, including sales, logistics, customer service and problem-solving
- Planned and executed meetings, luncheons and events for large groups
- Mentored, coached and trained team members
- Increased customer satisfaction by resolving complaints
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for improvement
- Led cross-functional communication initiatives to ensure account order timelines were met
- Managed day-to-day operations, including supervision and assignment delegation for 6-member team
- Increased sales 30% by effectively up-selling products to customers
- Effectively evaluated internal and external business problems to resolve conflicts
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation
Education
Associate of Applied Science - Business Administration
Guilford Technical Community College
Jamestown, NCSkills
- Excellent written and oral communication
- Customer service
- Account management
- Customer order management
- Customer relations
- Teamwork and collaboration
- Time management
- Inventory management
- Customer relationship management
- Multi-tasker
- Strong organizational skills
- Flexible
- Personable
- Dedicated
Timeline
Customer Service Specialist, Industrial Accounts
Hafele America Co.
12.2019 - Current
Operations Manager
Homeplace Group Inc.
09.2011 - 10.2019
Associate of Applied Science - Business Administration
Guilford Technical Community College