ELIZABETH BLAIR KENNEDY
Beulah
Summary
Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.
Overview
21
21
years of professional experience
Work History
ED Registrar
UNC Health Lenior
Kinston, NC
02.2026 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed electronic health record (EHR) systems to streamline patient information retrieval and enhance workflow efficiency.
- Coordinated communication between medical staff and patients, resolving inquiries and improving service delivery.
- Trained new staff on registration protocols, fostering a knowledgeable team environment focused on patient care excellence.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive personal and financial information.
- Provided exceptional customer service by promptly responding to inquiries from patients, family members, and other healthcare professionals.
- Collaborated with medical staff to ensure a seamless transition from registration to treatment for patients in the emergency department.
Pre-Arrival Specialist
UNC Wayne Memorial Hospital
Goldsboro, North Carolina
03.2022 - 01.2026
- Obtaining surgery authorizations for Orthopedic, Gastroenterology, General Surgery and Vascular Surgery
- Verifying insurance authorization status for outpatient surgery
- Verified insurance authorization status for outpatient surgeries, ensuring timely patient procedures.
- Obtained surgery authorizations for orthopedic, gastroenterology, general surgery, and vascular surgery, facilitating necessary medical interventions.
- Created patient estimates for procedures, providing clear cost expectations and enhancing patient satisfaction.
- Inpatient authorizations
- Answer multi line phones
- Various office tasks when needed
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Streamlined processes for tracking authorizations, enhancing efficiency and reducing turnaround times.
- Educated staff on changes in health insurance policies affecting prior authorization procedures.
- Developed comprehensive reports on prior authorization trends, providing insights for strategic decision-making.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Tracked referral submission during facilitation of prior authorization issuance.
Medical Office Administrative Assistant
UNC Physicians Network
Goldsboro, North Carolina
04.2019 - 03.2022
- Verified authorization status for outpatient procedures including MRI, CT scans, nuclear testing, and all outpatient surgeries to facilitate timely patient care
- Checked in patients upon arrival at the clinic
- Answering multi line telephones
- Assisted with various clinical tasks as required by the team
- Managed organization and filing of medical records for easy access
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
- Processed patient records and insurance claims, ensuring compliance with healthcare regulations.
- Coordinated surgery schedules to optimize resource allocation and minimize patient wait times.
- Collaborated with surgical teams to ensure accurate and timely communication of schedule changes.
- Managed patient inquiries regarding surgical procedures, providing clear and concise information.
Emergency Medical Technician
Duplin County EMS
Kenansville, North Carolina
11.2018 - 04.2019
- Administered emergency medical care to patients in pre-hospital settings.
- Collaborated with healthcare teams to ensure efficient patient transport and care.
- Maintained medical equipment and supplies for optimal operational readiness.
- Conducted patient assessments to determine necessary treatment protocols.
- Documented patient information accurately for continuity of care.
Emergency Medical Technician
Jones County EMS
Trenton, North Carolina
10.2010 - 08.2013
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare teams to coordinate patient transport and treatment plans.
- Conducted thorough patient assessments to determine immediate medical needs.
- Implemented best practices for infection control and patient safety measures.
- Streamlined communication channels between dispatch and field teams to enhance response times.
Medical Office Assistant
Carolina Coast Primary Medicine
Kenansville, North Carolina
10.2011 - 11.2012
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Utilized electronic health record systems for data entry and retrieval of patient information.
- Assisted in maintaining inventory of medical supplies, contributing to efficient office operations.
- Collaborated with healthcare providers to streamline communication and enhance patient care delivery.
- Trained new staff on office protocols and software systems, fostering a knowledgeable team environment.
- Led initiatives for patient follow-ups, enhancing overall satisfaction and continuity of care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Medical Receptionist
Huff Orthopaedics & Sports Medicine
Clinton, North Carolina
06.2005 - 10.2011
- Managed patient scheduling and coordinated appointments for optimal clinic workflow.
- Processed insurance verifications and collected patient information efficiently.
- Assisted in maintaining electronic health records for accuracy and compliance.
- Trained new staff on office procedures and software systems to enhance team performance.
- Developed patient communication strategies, enhancing overall satisfaction scores.
- Oversaw front desk operations, ensuring seamless daily functionality of the practice.
- Collaborated with healthcare providers to streamline patient care and enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted physicians with examinations and procedures while ensuring patient comfort.
- Educated patients on treatment plans and medication instructions to enhance understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
High School Diploma -
North Duplin Jr/Sr
Mount Olive, NC05-2004
Emergency Medical Technician Certificate - EMT
James Sprunt Community College
Kenansville, NC05-2012
Skills
- Insurance verification
- Emergency authorization
- Pre-authorization oversight
- Verifying insurance
- Documentation accuracy
- Patient intake processing
- Clinical documentation
- Electronic health records
- Patient registration
- Patient estimates
- Patient billing support
- Authorization acquisition
- Authorization processing
- Emergency department scheduling
- Test scheduling
- Schedule coordination
- Clinical decision making
- Attention to detail
- Time management
- Insurance verification
- Customer service
- Hybrid/remote work
- Scheduling expertise
- Patient assessment
- Patient scheduling
- Patient appointment scheduling
Timeline
ED Registrar
UNC Health Lenior
02.2026 - Current
Pre-Arrival Specialist
UNC Wayne Memorial Hospital
03.2022 - 01.2026
Medical Office Administrative Assistant
UNC Physicians Network
04.2019 - 03.2022
Emergency Medical Technician
Duplin County EMS
11.2018 - 04.2019
Medical Office Assistant
Carolina Coast Primary Medicine
10.2011 - 11.2012
Emergency Medical Technician
Jones County EMS
10.2010 - 08.2013
Medical Receptionist
Huff Orthopaedics & Sports Medicine
06.2005 - 10.2011
Emergency Medical Technician Certificate - EMT
James Sprunt Community College
High School Diploma -
North Duplin Jr/Sr