Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eliza Thoto

Raleigh

Summary

Reliable and motivated professional with experience in childcare, logistics, and customer service roles. Skilled in communication, organization, multitasking, and maintaining efficient environments in fast-paced settings. Recognized for a positive attitude, strong work ethic, and ability to quickly adapt while supporting team operations and deliv excellent service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Amazon
Durham, NC
10.2024 - Current
  • Coordinated delivery schedules to optimize route efficiency and reduce delays.
  • Monitored real-time shipment status using advanced tracking systems.
  • Communicated with drivers to ensure adherence to safety protocols and operational standards.
  • Assisted in resolving customer inquiries regarding delivery timelines and order status.

Daycare Floater

Sunny Christian Childcare
Garner, NC
11.2023 - 07.2025
  • Supervised children during playtime, ensuring a safe and engaging environment.
  • Assisted lead teachers in implementing daily lesson plans and activities.
  • Monitored child behavior, providing guidance to promote positive social interactions.
  • Facilitated group activities that encouraged teamwork and communication skills among children.

Hostess

Carolina Ale House
Garner, NC
07.2020 - 01.2021
  • Greeted and seated guests promptly, enhancing overall dining experience.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
  • Trained new host staff on customer service protocols and operational procedures.
  • Maintained cleanliness and organization of front-of-house areas for welcoming atmosphere.
  • Answered phone calls to take orders, give information and document reservations.

Cashier

Arby’s
Knightdale, NC
06.2018 - 01.2020
  • Processed customer transactions accurately and efficiently, ensuring a positive checkout experience.
  • Assisted in training new cashiers on operational procedures and customer service protocols.
  • Maintained clean and organized workstations to enhance workflow and safety standards.
  • Managed cash register operations, including balancing drawers at the beginning and end of shifts.

Education

Associate of Arts - Liberal Arts (General Education)

Durham Technical Community College
Durham, North Carolina, NC
05.2026

Skills

  • Customer service
  • Active listening
  • Problem-solving
  • Team collaboration
  • Phone etiquette
  • Patience and empathy
  • Guest engagement
  • Cash handling

Certification

Child Development Cerificate

Timeline

Dispatcher

Amazon
10.2024 - Current

Daycare Floater

Sunny Christian Childcare
11.2023 - 07.2025

Hostess

Carolina Ale House
07.2020 - 01.2021

Cashier

Arby’s
06.2018 - 01.2020

Associate of Arts - Liberal Arts (General Education)

Durham Technical Community College
Eliza Thoto